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Suggestions for a fix, anyone?
Windows 7 Professional 64-bit patched up-to-date. I can reproduce this failure at will attempting to render a 7GB .avi to an SD480 MP4. Event log (General) provides the following:
Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: mc_enc_avc.dll, version: 9.11.14.4434, time stamp: 0x56441e66
Exception code: 0xc0000005
Fault offset: 0x00000000000f330b
Faulting process id: 0x548
Faulting application start time: 0x01d2a0632b8eb428
Faulting application path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll
Report Id: 33d4b5ca-0c5a-11e7-b239-001b215f5f64
Event log (Details) provides:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-03-19T04:12:02.000000000Z
EventRecordID 83038
Channel Application
Computer Main
Security
- EventData
PremiereElementsEditor.exe
15.0.0.0
57cd94f4
mc_enc_avc.dll
9.11.14.4434
56441e66
c0000005
00000000000f330b
548
01d2a0632b8eb428
C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
C:\Program Files\Adobe\Premiere Elements 15\Adobe Premiere Elements 15\mc_enc_avc.dll
33d4b5ca-0c5a-11e7-b239-001b215f5f64
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This is a user to user forum, antony, so, unless an Adobe engineer checks in, those crash reports don't mean much to us.
Which processor do you have with how much RAM? How much free, clean, freshly defragged space is on your hard drive?
Which graphics card do you have?
What antivirus are you running?
If this crash happens mid-project (rather than when the program is empty), what model of camcorder is your video coming and what format and resolution is the video?