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Lightroom Develop and Map Modules Go Blank

Explorer ,
Mar 04, 2017 Mar 04, 2017

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Switching to Develop or Map modules cause Adobe Lightroom menus to go black. Switching back to Library and then to Develop modules is a workaround but must be used for EVERY SINGLE image. Map module is unusable as the menu are always blank when switching from Library module.

Adobe Module Switch Blank Screen Issue - YouTube

Switching from Library to Map module.

Screen Shot 2017-03-04 at 12.17.54 PM.jpg

Switching from Library to Develop module.

Screen Shot 2017-02-24 at 9.34.40 AM.jpg

Switching from Library to Slideshow module.

Screen Shot 2017-02-24 at 1.00.06 PM.jpg

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correct answers 1 Correct answer

Adobe Employee , Mar 08, 2017 Mar 08, 2017

I stand corrected. Thanks John Waller​.

Here is the current workaround document we have for the issue: Lightroom UI panels appearing black on macOS

Melissa

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LEGEND ,
Mar 04, 2017 Mar 04, 2017

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First thing to do is turn off the GPU option in the LR Preferences on the Performance tab and test.

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Explorer ,
Mar 19, 2017 Mar 19, 2017

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That does not resolve the issue.

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New Here ,
Feb 09, 2019 Feb 09, 2019

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I can't find the GPU or the performance tab. Please advise. I am a new LR user.

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LEGEND ,
Feb 09, 2019 Feb 09, 2019

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In Lightroom 6 and later, its Preferences->Performance Tab->uncheck the box that says "Use Graphics Processor" to turn it off, check the box to turn it on

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LEGEND ,
Mar 04, 2017 Mar 04, 2017

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Oh this has been acknowledged as a bug. There are several posts about it with some temp fixes. Should be cleared up in the next release.

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LEGEND ,
Mar 04, 2017 Mar 04, 2017

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Best solution is to revert back to Lightroom 6.6

https://www.lightroomqueen.com/roll-back-update-previous/

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Explorer ,
Mar 19, 2017 Mar 19, 2017

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For me, that's one step away from saying f**k you to adobe and using another software package. I trust Adobe's promises (circa 2013) to regularly release patches but useful updates are few and far between. Lightroom CC is still at version 2015.

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LEGEND ,
Mar 19, 2017 Mar 19, 2017

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But the last update was just a couple of weeks ago. This problem of disappearing panels is intermittent, and not everyone  is experiencing the problem. Consequently,  it's a difficult problem to isolate.

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Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

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Hi everyone,

This issue should be fixed with the latest Lightroom 6.9/2015.9 update. Please let us know if you're still seeing this issue after updating.

EDIT: Conflated two issues separate issues and thought this was fixed with it. Please accept my apologies!

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

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Community Expert ,
Mar 08, 2017 Mar 08, 2017

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The Lightroom engineers acknowledge that this is still not fixed in 6.9/CC 2015.9.

Lightroom 2015.7/8: Panels and filmstrip black when switching to Develop macOS Sierra | Photoshop Fa...

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Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

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I stand corrected. Thanks John Waller​.

Here is the current workaround document we have for the issue: Lightroom UI panels appearing black on macOS

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

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Explorer ,
Mar 19, 2017 Mar 19, 2017

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That workaround stopped working. The only thing that works is to shut down Lightroom and start over. Is that how customers should expect Adobe Lightroom to work?

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New Here ,
Feb 09, 2019 Feb 09, 2019

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I can't find the GPU or the performance tab. Please advise. I am a new LR user.

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LEGEND ,
Feb 09, 2019 Feb 09, 2019

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Open LR, go to the Edit menu and select Preferences. Then go to the performance tab.

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