Adobe XD immediate crash

[lydievh]

Hey Guys,

My adobe experience design crashes right after the minute I opened it.

It shows no errors or anything like that. It just shows the screen without any content and after a few seconds (which look like starting up the file I selected) it just crashes.

I already deinstalled it and installed it again. Turning my computer on and off doesn't work either :')

The other adobe programms start without any trouble.

Is there a kind enough prince on a white horse or just someone who can help me with this problem?

I desperately need it to work!

THANKS!!

[kglad]

what's you os?

[lydievh]

My os is windows 10

[Sheena Kaul]

Moving to Adobe Experience Design CC (Beta)​

[Peter_Flynn]

Hi lydievh, could you follow these steps to enable crash logging: Collecting User-Mode Dumps (Windows).  Then, please upload the crash dump to a file-sharing site and PM me a link.

Btw, did earlier versions of Adobe XD work on this same computer?  If so, please let me know which verion(s) worked in the past and which version you're using now.

Thanks, and sorry for the problem you're running into!

- Peter

[lydievh · Accepted solution]

Hi Peter,

I don't really know what I did (or if I even did anything), but it works! It magically started working again, so happy me

I started using XD in february I guess and have had 1 update. I'm currently using the newest version of XD (v. 0.6.16) and was using this one already for a few weeks before the crash-thingie happened.

Sadly I don't have a crash code or anything to give to you to prevent this kind of problems in the future. I hope my notification is enough tho.

Thanks for the advice and the comments!

Kind regards,
Lydie

[grahamplanet]

Hello Peter,

I am also a ACC member, and need to use XD for prototyping.

I use Windows 10.

If i dont save manually (like every 15 min), i fear another crash where i lose all my work .  April 10th, and had two more crashes today.  If any more, i dont know i i can use anymore.   Otherwise in general , i like the program simplicity

let me know if any new suggestions?

--peter

[aboo_azar]

I have the same (or similar issue).

I updated to the latest version (forced too) and after that the app opens with nothing inside it and after 10 seconds (or less) it crashes.

Here is some data from Event Viewer:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-04-17T12:16:53.670405100Z" />

<EventRecordID>2867</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-LBFKOFF</Computer>

<Security />

</System>

- <EventData>

<Data>Experience Design CC (Beta).exe</Data>

<Data>0.6.20.7</Data>

<Data>58cae952</Data>

<Data>twinapi.appcore.dll</Data>

<Data>10.0.15063.0</Data>

<Data>2f0c1b3c</Data>

<Data>c000027b</Data>

<Data>00000000000955c6</Data>

<Data>c84</Data>

<Data>01d2b77476bdaff7</Data>

<Data>C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\Experience Design CC (Beta).exe</Data>

<Data>C:\Windows\System32\twinapi.appcore.dll</Data>

<Data>b4d8dc6f-b886-4c8d-83e2-eb3c96f9395f</Data>

<Data>Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte</Data>

<Data>App</Data>

</EventData>

</Event>

======================================

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-04-17T12:17:11.066144400Z" />

<EventRecordID>2868</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-LBFKOFF</Computer>

<Security />

</System>

- <EventData>

<Data>133479706292</Data>

<Data>5</Data>

<Data>MoAppCrash</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte</Data>

<Data>praid:App</Data>

<Data>0.6.20.7</Data>

<Data>58cae952</Data>

<Data>combase.dll</Data>

<Data>10.0.15063.0</Data>

<Data>3a54a041</Data>

<Data>80010108</Data>

<Data>0000000000029e29</Data>

<Data />

<Data>\\?\C:\Users\AbooAzarnoush\AppData\Local\Temp\WER2CE9.tmp.WERDataCollectionStatus.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER408E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER409E.tmp.txt</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe.CC.XD_0.6._781defc7dba64342816c4fa19660308b988b8b28_5b7ca3c7_368e5c34</Data>

<Data />

<Data>0</Data>

<Data>b4d8dc6f-b886-4c8d-83e2-eb3c96f9395f</Data>

<Data>268435456</Data>

<Data>93ca171c60e27eda64fe6c38824431ac</Data>

</EventData>

</Event>

Any idea?

[KM Heon]

this will be hte error code he didnt get

0x80000000000000

[jason_means]

Any suggestions to solve this problem?  On one of my Windows 10 PCs Xd is working find; however, on another Windows 10 PC it is not.  I get the white launch screen for about 5 seconds then it exits.  I tried to uninstall, run the CC cleanup tool, then reinstall, but no solution.

Please note that on both PCs I am running the Windows 10 Creators Update. 

[elainecc]

For all of you who are experiencing crashes, we're looking for crash dumps from you. It would really help if you could enable crash dumps and make the application crash again.

• Enabling crash logs: Collecting User-Mode Dumps (Windows)

For those who are crashing on launch, a couple of people have reported that a number of different things have fixed their installs:

• One person reported that this was a known issue with Metro applications, and followed this KB from Microsoft to fix it: https://support.microsoft.com/en-us/help/2798317/win8-app-modern-apps-fail-to-start-if-default-regis...
• Another person reported that this was beginning to happen for other apps as well and resolved it by reinstalling the OS (not something I'm recommending per se)

Hope that helps!

Thanks,

-Elaine

[schnitty78]

I have some dumps to send through.  What is the best way for me to send them to you?

Full Dump (setting 2) is 200Mb
Basic Dump is 4MB.

[elainecc]

Can you please PM me a link to the files? Just upload to Dropbox or Google Drive for me to download and check.

Thanks,

-Elaine

[schnitty78]

I'm definitely having this problem, on two separate windows 10 computers.  In both cases the app worked fine before March and now April releases.  As soon as I updated they both now no longer work.

Happy to send dumps from both machines if needed.  Just need to know where and how to send as files are large.

Need this fixed