Can´t connect to libraries

[Milan_Sch]

Hey Guys!
All my CC Programs tell me that there is no connection to the libraries and that I have to install the cc desktop app.
Also when I start them through the CC desktop app thei still say the same.
On my Adobe Profile there is also an reminder that tells me to download the desktop app.
I don´t know what to do because everything is connected properly and through the webbrowser I get a connection to my libraries.

[Sheena Kaul]

Hi Milan,

Is it happening only over a specific network or have you tried to check over different networks?

Regards,

Sheena

[gray-loon]

I'm having the same issue. I have one CC user on my network that's unable to connect to the libraries. All other CC users have no problem. My user has tried relaunching the CCLibrary process per Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products​. He's also rebooted his computer. Neither worked. Any other suggestions?

[Sheena Kaul]

Hi Gray,

Did you try the steps as mentioned in re: CC Libraries Not Connecting ?

Also, please try the steps as below:

On Windows, kill the CCLibrary.exe process in Task Manager

On Mac, kill the CCLibrary process in Activity Monitor.

Let me know if that helps!

Regards,

Sheena

[gray-loon · Accepted solution]

Yes, I tried that. After a chat and remote session with support, they were able to resolve the issue. It was related to the specific Adobe ID of the user having trouble. The issue is resolved now.

[Sheena Kaul]

That's great!

Let us know if you face any other issue.