Computer Stolen Can't activate on a new computer the creative cloud

[oscarr5448994]

Hello there,

I'm a student and received a free license to the Creative Cloud to use the adobe software on my computer. Unfortunately, it got stolen. I deactivate the product from adobe ID, the problem is that when I tried to install it again on my new computer I wouldn't be able to use the redemption code I originally received because it was previously used. And I couldn't get a new one because I could only get it once.

Any of you know how could request another redemption code to be able to install the software on my new computer?

Best,

Oscar

[John T Smith · Accepted solution]

You use a redemption code to validate your Adobe account

Go to https://accounts.adobe.com/ and click Plans & Products on the top bar

-then click VIEW YOUR PRODUCTS on the right to find a list of your programs and serial numbers

Download & Install instructions https://forums.adobe.com/thread/2003339

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

[oscarr5448994]

Thanks!

[KanikaS]

Moving to Adobe Creative Cloud​