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Hello! I am using Windows7 Pro, 64 bit and Photoshop CC versions 2015.5 and 2017.0.1
I had an Epson Artisan 50 printer die on me recently and replaced it with an Epson Expression Photo XP-960. I also have a Brother HL-2270DW laser printer with an Ethernet connection. When I replaced the inkjet printers I set the now one up with a USB connection and made the Brother the default printer.
I have some PSD files for printing on Neato CD label media. Since swapping out the inkjet printers, Photoshop crashes when I try to send certain of these files to print. I mean crashes without a whimper. I never see the Print dialog. I get a Windows info box that says Photoshop stopped working.
I was using Photoshop CC 2015.5 when this started happening. This gave me incentive to go ahead and install CC 2017. I installed 2017.0.1. When I tried sending the same files to print, the same thing happened.
The Photoshop Help>System Info file is enclosed. Also enclosed is a Windows Reliability Monitor screen shot with a record of the crashes. (No provision for attachments?)
I managed a workaround by copying layers from a problem PSD file to a similar one that did not cause a crash and renamed the resulting file.
Other Photoshop files print fine, as do print jobs from other applications.
Questions:
Thanks very much, - Dave
Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099 x64
Number of Launches: 2
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4000 MHz
Built-in memory: 32709 MB
Free memory: 2 MB
Memory available to Photoshop: 29568 MB
Memory used by Photoshop: 60 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 760"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="9.18.13.4752"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 760/PCIe/SSE2"
glgpu[0].GLRendererID=4487
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20150205000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GTX 760"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="347.52"
clgpu[0].CLBandwidth=1.49227e+11
clgpu[0].CLCompute=644.88
License Type: Subscription
Serial number: 96040971213733443043
GUIDBucket:
bucket: 51
test: control
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\dmckeen\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 238.4G, 135.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2016/11/04-01:10:53 79.578171 79.578171
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.578171 79.578171
AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2016/11/04-01:10:53 79.578171 79.578171
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17) 1.000000
ARE.dll ARE 2016/11/04-01:10:53 79.578171 79.578171
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2016/11/04-01:10:53 79.578171 79.578171
BIBUtils.dll BIBUtils 2016/11/04-01:10:53 79.578171 79.578171
boost_date_time.dll photoshopdva 10.0.0
boost_signals.dll photoshopdva 10.0.0
boost_system.dll photoshopdva 10.0.0
boost_threads.dll photoshopdva 10.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.1 2.1.0.1
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2016/11/04-01:10:53 79.578171 79.578171
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 10.0.0
dvacore.dll photoshopdva 10.0.0
dvamarshal.dll photoshopdva 10.0.0
dvamediatypes.dll photoshopdva 10.0.0
dvametadata.dll photoshopdva 10.0.0
dvametadataapi.dll photoshopdva 10.0.0
dvametadataui.dll photoshopdva 10.0.0
dvaplayer.dll photoshopdva 10.0.0
dvatransport.dll photoshopdva 10.0.0
dvaui.dll photoshopdva 10.0.0
dvaunittesting.dll photoshopdva 10.0.0
dynamiclink.dll photoshopdva 10.0.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.1
JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 10.0.0
MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2017 18.0.1
Plugin.dll Adobe Photoshop CC 2017 18.0.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67
PSArt.dll Adobe Photoshop CC 2017 18.0.1
PSViews.dll Adobe Photoshop CC 2017 18.0.1
SCCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
SVGRE.dll SVGRE 79.578171 79.578171
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”
Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”
Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”
BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 9.9 - from the file “Camera Raw.8bi”
Camera Raw Filter 9.9 - from the file “Camera Raw.8bi”
Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
Chrome 18.0.1 - from the file “Filter Gallery.8bf”
Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”
Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”
CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”
Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”
Craquelure 18.0.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”
Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”
Cutout 18.0.1 - from the file “Filter Gallery.8bf”
Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”
De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”
Dicom 18.0.1 - from the file “Dicom.8bi”
Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”
Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”
Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”
Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 18.0.1 - from the file “Filter Gallery.8bf”
Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”
Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Fresco 18.0.1 - from the file “Filter Gallery.8bf”
Glass 18.0.1 - from the file “Filter Gallery.8bf”
Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”
Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Grain 18.0.1 - from the file “Filter Gallery.8bf”
Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”
HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”
IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”
JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”
Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Lens Blur 18.0.1 - from the file “Lens Blur.8bf”
Lens Correction 18.0.1 - from the file “Lens Correction.8bf”
Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”
Liquify 18.0.1 - from the file “Liquify.8bf”
Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”
Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”
Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”
Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”
Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”
Note Paper 18.0.1 - from the file “Filter Gallery.8bf”
NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”
Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”
OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”
Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”
Patchwork 18.0.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”
PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”
Photocopy 18.0.1 - from the file “Filter Gallery.8bf”
Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
Photoshop Touch 14.0 - from the file “PSDX.8bi”
Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”
Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”
Plaster 18.0.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”
PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”
Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”
Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”
PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”
Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
Reticulation 18.0.1 - from the file “Filter Gallery.8bf”
Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”
Save for Web 18.0.1 - from the file “Save for Web.8be”
ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”
Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”
Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”
Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”
Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”
Spaces 18.0.1 - from the file “Spaces.8li”
Spatter 18.0.1 - from the file “Filter Gallery.8bf”
Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”
Sponge 18.0.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”
Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”
Stamp 18.0.1 - from the file “Filter Gallery.8bf”
Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”
Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 18.0.1 - from the file “Filter Gallery.8bf”
Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”
Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”
U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Underpainting 18.0.1 - from the file “Filter Gallery.8bf”
Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”
Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Water Paper 18.0.1 - from the file “Filter Gallery.8bf”
Watercolor 18.0.1 - from the file “Filter Gallery.8bf”
Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”
Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”
ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions: NONE
Installed TWAIN devices: NONE
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Please double click on one of the failures and post the detail report. I also see your display driver see two years old.
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Sahil, I will study the referenced thread and report back. Looks like a solution.
JJMack, here is the report:
Source
Adobe Photoshop CC 2015.5
Summary
Stopped working
Date
3/17/2017 7:49 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 17.0.1.156
Application Timestamp: 5792635d
Fault Module Name: StackHash_48f5
Fault Module Version: 6.1.7601.23677
Fault Module Timestamp: 589c99e1
Exception Code: c0000374
Exception Offset: 00000000000bf3e2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 48f5
Additional Information 2: 48f5eab38aa3d020d483b6bd305ee839
Additional Information 3: 23b7
Additional Information 4: 23b7063e8fe8eb94a1047743ceb4936b
Extra information about the problem
Bucket ID: 459913109
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Hello Sahil,
This is actually just what I was looking for. I'm not ready to dive in to the longer process, but I'm happy to have it in case I get bold. I independently thought of the workaround to copy layers to a new file, which works fine, but it's not a PS-wide fix. Deleting PS' Preferences was less intuitive, but the testimonials confirm it works!
Thanks again!
- Dave
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Print related crashes in Photoshop are very common, and confusing since the same printer will work with other programs. But Photoshop has its own complex print dialog. It does not use the stock dialog most programs bring up. This dialog hits more bugs in the drivers than other software. The programming routes are different.
One thing to note about Photoshop File > Print is that if you set a print size and position it and click Done, it is stored in the file, but will not show up in Image > Image Size.
Yet if you set Print Dimensions in Image Size, it will be reflected in the Print dialog.
Give it a try sometime.
Gene
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Hello Gene,
Thanks for the insight. I'm sure something in my system is hosed and the thorough removal in the link in Sahil's message would no doubt fix it. It makes me wonder why Adobe hasn't made the Print routine more bullet-proof?
But I have the tools to fix my system- if the workaround becomes too bothersome.
- Dave
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I should leave you with the most common fix:
Spacebar + Print. It clears any internal print data in the file.
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Do you mean that when I have a file open in Photoshop that causes a crash when I try to print it that I should hold down Spacebar while clicking on Print in the File menu?
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"Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image."
This is from:
Troubleshoot Photoshop printing problems
There are other steps to try out in this document, so have a look at them.
Good luck, Dave. I hope you don't have to "rip and replace."
Gene
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Oh, COOL! I'll save this thread as an MHT and check out all the leads.
That link is great! "Resave the document by choosing File > Save As, and giving the file a new name. The Save As command causes Photoshop to rewrite the file."
Yeah, "RIP"
I still think the Photoshop team could figure how to trap the error and display a message instead of closing so suddenly!
- Dave
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Hi Dave,
Hard to do with all the printer models out there and the way they write their drivers. Same goes for video, and if "Web Companion" got installed on your system, its .dlls will take down Photoshop without warning.
And yet Adobe gets blamed for the mess.
Gene
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Okay, I surrender! I'm happy to have the workarounds.
- d