Advanced not available on Creative Cloud

[RichardCW]

My Creative Cloud on one of my two computers does not include the Advanced option.  For example if I want to upgrade and keep the old version I do not have that option. It just upgrades and deletes the old version and there is no way to reinstall it and no way to choose to upgrade and keep old version.

I do see that Advanced option on another computer installation of creative cloud and both computers are Windows 10.

So why is the Advanced option not showing up and how do restore it?

[kglad]

Creative Cloud Delivering More Choice for Installations | Adobe Customer Care Team

[RichardCW]

The link is just the instructions on how to use the Advanced option.  On my creative cloud the Advanced Option is never offered.

For example, if I hit Update the update begins and the old version is automatically removed, I never get the option of choosing Advanced Options.

Also no option to reinstall old versions.

[kglad]

do you have a trial or an active subscription?

check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

[RichardCW]

I have an active version.  And for my second installation on my laptop everything works fine.  Both are Windows 10.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[RichardCW]

Thanks. I will update if there is any problem once I do this.