Problem with the import!!!

[matildes79306703]

Hi everybody,

since one week I have this big problem that it does not allow me to import new pictures into Lightroom. Once i click "import" the colored wheel appear and the program blocks. I then have to force the Quit Applications because Lightroom does not answer.

I have enough place in the memory of the computer and all the rest of Lightroom (export, develop,...) works perfectly.

My computer is a: MacBook Pro and I used the same Lightroom, Lightroom CC 2015, for several months and since this week I have never had a problem like this.

I tried to install again Lightroom and to turn on and off many time the computer but nothing has changed.

Need for help!!!

Thank you:)

Matilde

[Akash Sharma]

Hi Matilde,

Are you able to import these files ottherwise if you copy paste them to your comuter?

Regards,

Akash

[matildes79306703]

Hi Akash,

thank you for the answer.

No because Lightroom stops to work "two" seconds after I press "Import" so I don t have the time to even choose the pictures.

Inviato da iPhone

Il giorno 22-mar-2017, alle ore 20:09, Akash Sharma <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> ha scritto:

Problem with the import!!!

created by Akash Sharma<https://forums.adobe.com/people/Akash+Sharma> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/9408863#9408863>

[Akash Sharma · Accepted solution]

Remove all the external device(like Phone, camera, memory cards, external drives) and check if Lightroom still freezes when you try to import.

Is not so, copy the data to your computer from the card/phone, remove the device then, open Lightroom to import it.

Thanks,

Akash