After Psd file modification

[soop18944129]

I have entered a PSD file in a new project for the character animator.

And I set eyes, mouth, etc. tag to the layer and set keyboard input. So it worked well.

But once I make a PSD modification,

the applied settings are reset and there is an error

even though I reset it exactly as before.

It doesn't working after restarting the computer again,

even if create a new project.

I want you to tell me how to do it.

[oksamurai]

A few ideas:

• Go to Window > History and roll back changes to see if it works. Usually you can isolate where the problem started this way.
• If your files are on an external hard drive or a cloud-backed folder like Dropbox, try moving them to a local folder instead.
• If a group or layer looks out of sync, right-click it and select "Reset Layer."
• Usually your projects are saved in an Documents > Adobe > Character Animator folder by default. Moving a project here forces CH to make a new blank project, which would hopefully be error free.

Worst case scenario, you can re-import the PSD and re-rig things. If your PSD is still getting errors, could you share here or DM me your file via a shared link on Google Drive, Dropbox, or Creative Cloud to take a closer look?

[soop18944129]

https://adobe.ly/2nykNvo

Dear

Please check link. There is same error occurred and i cant find the reason why it didn't work well.

Can you please give some advise for this? thanks...

[oksamurai]

Could you please export and share as a .puppet instead? File > Export > Puppet.

[soop18944129]

Adobe Creative Cloud   > Please check attached file in link.

I also attached the movie file I saved before the error occurred. > Adobe Creative Cloud

Thank you for your help.

[oksamurai]

Hmm, the puppet is working for me without any error messages. Very strange.

I seem to remember someone running into issues with non-English language versions because of an unsupported character in their layer names - if you remove any non-letter/numbers like dashes -_, brackets [](), etc - does that help at all? I think I saw a few brackets in there...my best guess is an invalid character was added somewhere and the sync created an issue for you. If you reimport the PSD into CH as a fresh puppet and project, does it work then or still give errors?

Awesome character by the way - I hope I can help you figure it out!