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Hello.
APE 13 has suddenly stopped progressing past the welcome screen. I can select my projects but trying to open one or select a new project just causes the purple bar to annotate for a few minutes then stop.
I read this thread:
Re: Premiere Elements 13 Not Opening
And:
changed my drivers
run as admin
but with no success. I am unable to reset my preferences because I can't get into the program.
Please help - I'm in the middle of a project that needs to be finished soon.
Thanks for your help. I reinstalled APE 13 and it appears to now be working, though I've not yet closed it down and tried to reopen it.
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What graphics card do you have?
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Nvidia GeForce GTX560 Ti.
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nVidia released a series of drivers for their cards that 'broke" a number of programs, including Premiere Elements.
Go to the nVidia site and get the latest driver for your card. Don't trust Windows to do it.
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I've tried two of the three latest drivers, which haven't made a difference:
378.92 March 20, 2017
378.66 February 14, 2017
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I don't know what else to recommend. But this problem was rampant a couple of months ago -- and it only occurred on computers with nVidia graphics cards. Most of it went away when nVidia started updating the drivers in February.
I don't know why it hasn't resolved your issue.
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Thanks for your help. I reinstalled APE 13 and it appears to now be working, though I've not yet closed it down and tried to reopen it.