• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Difference between CC subscription and subscription for individual apps?

New Here ,
Mar 24, 2017 Mar 24, 2017

Copy link to clipboard

Copied

This may be a silly question, but I haven't gotten a straight answer. I just got a creative cloud subscription for work which my work is paying for, but all the apps ask me to "buy" rather than download or to download a trial. Is this a glitch, or is the subscription just paying for "access" to apps I then have to pay to use? What is this/how does this payment structure work? The CC FAQs do not address this clearly.

TOPICS
Creative Cloud

Views

293

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 24, 2017 Mar 24, 2017

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

...

Votes

Translate

Translate
Advisor ,
Mar 24, 2017 Mar 24, 2017

Copy link to clipboard

Copied

How much is work paying for? What apps were included? How are you viewing the apps? Via the CC Desktop application or online?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 24, 2017 Mar 24, 2017

Copy link to clipboard

Copied

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2017 Mar 24, 2017

Copy link to clipboard

Copied

Thanks for the info.

I tried logging out and restarting, but is still says "Buy".

Do I need a subscription and a 'license'? My work added me as an admin and then I got an email saying a license was added thereby increasing the monthly bill, but on my account page I do not have a license. If I give myself a license, the monthly bill will increase by another 30ish dollars. Is there a succinct explanation of the creative cloud team structure/vocab?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 27, 2017 Mar 27, 2017

Copy link to clipboard

Copied

LATEST

Hi Amy,

Please see Stop Creative Cloud from reverting to trial mode

Let me know if that helps!

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines