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This may be a silly question, but I haven't gotten a straight answer. I just got a creative cloud subscription for work which my work is paying for, but all the apps ask me to "buy" rather than download or to download a trial. Is this a glitch, or is the subscription just paying for "access" to apps I then have to pay to use? What is this/how does this payment structure work? The CC FAQs do not address this clearly.
Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
...
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How much is work paying for? What apps were included? How are you viewing the apps? Via the CC Desktop application or online?
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Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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Thanks for the info.
I tried logging out and restarting, but is still says "Buy".
Do I need a subscription and a 'license'? My work added me as an admin and then I got an email saying a license was added thereby increasing the monthly bill, but on my account page I do not have a license. If I give myself a license, the monthly bill will increase by another 30ish dollars. Is there a succinct explanation of the creative cloud team structure/vocab?
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Hi Amy,
Please see Stop Creative Cloud from reverting to trial mode
Let me know if that helps!
Regards,
Sheena