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Why am I getting .ai files when I downloaded 2 photos? And they used up 2 credits. Anyone else?
Hi Thomas,
It could be a possibility that you had searched for the images/photos but the results included .ai files as the keywords matched them as well.
You can refine your search anytime using the filters as shown in the screenshot below:
You can also view the file type once you open it before licensing the image as below:
Just to be sure, can you help me with the image IDs that you downloaded and I can check the same for you?
Regards,
Sheena
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Hmmm...ok seeing now going back that the pic says what format it's in. This seems a little tough to have realized for someone new to the site/stock images in general. Is there any way to get my credits back and/or convert these into regular images?
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It's easy to convert your file from an ai file to jpeg, or something else. I go to Zamzar.com, upload my Adobe file, choose 'convert" to jpeg, then enter my email. Within a couple of minutes the new file is emailed to me.
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Hi Thomas,
It could be a possibility that you had searched for the images/photos but the results included .ai files as the keywords matched them as well.
You can refine your search anytime using the filters as shown in the screenshot below:
You can also view the file type once you open it before licensing the image as below:
Just to be sure, can you help me with the image IDs that you downloaded and I can check the same for you?
Regards,
Sheena