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issue with crashing file on start (tried all options - feel helpless)

New Here ,
Mar 26, 2017 Mar 26, 2017

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Hi,

I have a recurring issue on startup of an InDesign file, I've read dozens of articles here and feel helpless. I've:

- rebooted

- reinstalled InDesign / reinstalled Creative Cloud

- cleared Cache

- deleted fonts

etc. etc. but am still stuck.

=== This is how the error log looks like ===

Please help

Process:               Adobe InDesign CC 2017 [1427]

Path:                  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

Identifier:            com.adobe.InDesign

Version:               12.0.0.81 (12000)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2017 [1427]

User ID:               501

Date/Time:             2017-03-26 09:52:29.457 +0200

OS Version:            Mac OS X 10.10.5 (14F1713)

Report Version:        11

Anonymous UUID:        4E98DF68-E425-0B1A-B921-FCBF579507A5

Time Awake Since Boot: 1400 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008

VM Regions Near 0x8:

-->

    __TEXT                 000000010d663000-000000010d66d000 [   40K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   PublicLib.dylib               0x000000010ed3d49e VOS_SimpleCursor::RemoveObjects(int*, VOS_SavedData*) + 78

1   com.adobe.InDesign.Text       0x0000000132633b26 0x13249a000 + 1678118

2   com.adobe.InDesign.Text       0x00000001326353e8 0x13249a000 + 1684456

3   com.adobe.InDesign.Text       0x0000000132616ace 0x13249a000 + 1559246

4   com.adobe.InDesign.Text       0x00000001326d28ff 0x13249a000 + 2328831

5   com.adobe.InDesign.Text       0x00000001324c94cd 0x13249a000 + 193741

6   com.adobe.InDesign.Text       0x00000001324c92ad 0x13249a000 + 193197

7   com.adobe.InDesign.Font Manager 0x000000012b920819 0x12b8e8000 + 231449

8   com.adobe.InDesign.Font Manager 0x000000012b91dcd5 0x12b8e8000 + 220373

9   com.adobe.InDesign.Font Manager 0x000000012b91c118 0x12b8e8000 + 213272

10  com.adobe.InDesign.Font Manager 0x000000012b91dfc1 0x12b8e8000 + 221121

11  com.adobe.InDesign.Font Manager 0x000000012b91bfac 0x12b8e8000 + 212908

12  com.adobe.InDesign.Font Manager 0x000000012b91bf36 0x12b8e8000 + 212790

13  com.adobe.InDesign.Font Manager 0x000000012b94340c 0x12b8e8000 + 373772

14  com.adobe.InDesign.AppFramework 0x0000000124dea1a3 0x124db8000 + 205219

15  com.adobe.InDesign.Document Actions 0x000000012ae461a1 0x12ae43000 + 12705

16  com.adobe.InDesign.Document Actions 0x000000012ae45a2d 0x12ae43000 + 10797

17  PublicLib.dylib               0x000000010eb3de51 Command::DoImmediate(short) + 65

18  com.adobe.InDesign.Utilities   0x0000000132caf60a 0x132cae000 + 5642

19  com.adobe.InDesign.AppFramework 0x0000000124dc5cdd 0x124db8000 + 56541

20  PublicLib.dylib               0x000000010eb3cf8e CmdUtils::ProcessCommand(ICommand*) + 62

21  com.adobe.InDesign.Document Actions 0x000000012ae4c8d3 0x12ae43000 + 39123

22  com.adobe.InDesign.Open Place 0x000000012d0b25ff 0x12d0a7000 + 46591

23  com.adobe.InDesign.Open Place 0x000000012d0b1c4d 0x12d0a7000 + 44109

24  com.adobe.InDesign.Open Place 0x000000012d0a86ac 0x12d0a7000 + 5804

25  com.adobe.InDesign.Open Place 0x000000012d0a9588 0x12d0a7000 + 9608

26  PublicLib.dylib               0x000000010eb3de51 Command::DoImmediate(short) + 65

27  com.adobe.InDesign.Utilities   0x0000000132caf60a 0x132cae000 + 5642

28  com.adobe.InDesign.AppFramework 0x0000000124dc5cdd 0x124db8000 + 56541

29  PublicLib.dylib               0x000000010eb3cf8e CmdUtils::ProcessCommand(ICommand*) + 62

30  com.adobe.InDesign.Import Export UI 0x000000012c4fbe4a 0x12c4f2000 + 40522

31  PublicLib.dylib               0x000000010eb3de51 Command::DoImmediate(short) + 65

32  com.adobe.InDesign.Utilities   0x0000000132caf60a 0x132cae000 + 5642

33  com.adobe.InDesign.AppFramework 0x0000000124dc5cdd 0x124db8000 + 56541

34  PublicLib.dylib               0x000000010eb3cf8e CmdUtils::ProcessCommand(ICommand*) + 62

35  com.adobe.InDesign.Document UI 0x000000012477ec19 0x12477d000 + 7193

36  com.adobe.InDesign.Actions     0x0000000124d5945e 0x124d43000 + 91230

37  com.adobe.InDesign.CSXS       0x000000012323871e 0x12321c000 + 116510

38  com.adobe.InDesign.CSXS       0x000000012323c704 0x12321c000 + 132868

39  com.adobe.PlugPlugOwl         0x0000000110635b96 0x110615000 + 134038

40  com.adobe.PlugPlugOwl         0x0000000110635943 0x110615000 + 133443

41  com.adobe.PlugPlugOwl         0x0000000110635619 0x110615000 + 132633

42  com.adobe.PlugPlugOwl         0x000000011062b867 0x110615000 + 92263

43  com.apple.Foundation           0x00007fff934d4dd0 __NSThreadPerformPerform + 293

44  com.apple.CoreFoundation       0x00007fff8c09aa01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

45  com.apple.CoreFoundation       0x00007fff8c08cb8d __CFRunLoopDoSources0 + 269

46  com.apple.CoreFoundation       0x00007fff8c08c1bf __CFRunLoopRun + 927

47  com.apple.CoreFoundation       0x00007fff8c08bbd8 CFRunLoopRunSpecific + 296

48  com.apple.HIToolbox           0x00007fff91f1556f RunCurrentEventLoopInMode + 235

49  com.apple.HIToolbox           0x00007fff91f152ea ReceiveNextEventCommon + 431

50  com.apple.HIToolbox           0x00007fff91f1512b _BlockUntilNextEventMatchingListInModeWithFilter + 71

51  com.apple.AppKit               0x00007fff88a2d8ab _DPSNextEvent + 978

52  com.apple.AppKit               0x00007fff88a2ce58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

53  com.apple.AppKit               0x00007fff88a22af3 -[NSApplication run] + 594

54  com.adobe.exo.framework       0x00000001102b1738 exo::app::OS_AppBase::RunEventLoop() + 56

55  com.adobe.InDesign.AppFramework 0x0000000124f124b3 0x124db8000 + 1418419

56  com.adobe.InDesign.AppFramework 0x0000000124f1110a 0x124db8000 + 1413386

57  com.adobe.InDesign             0x000000010d664961 main + 513

58  libdyld.dylib                 0x00007fff8ee8f5c9 start + 1

[snipped by moderator: please post crash reports on pastebin.com and provide a link in the future]

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Community Expert ,
Mar 26, 2017 Mar 26, 2017

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Have you thought of reverting, in the meantime, to Photoshop CC2015.5?

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New Here ,
Mar 26, 2017 Mar 26, 2017

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Unable to convert / crashes during converstion process...

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Community Expert ,
Mar 26, 2017 Mar 26, 2017

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Do you have a font manager installed? Disable any autoactivation plugins and/or make sure it is completely up to date.

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New Here ,
Mar 26, 2017 Mar 26, 2017

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Tried that, too, nay.

I also sent the file to my collegues (but not only the last version, a few backups done hour-by-hour), and all of them crash their ID too.

Seems one of those...

L.

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