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Audition won't open because it cannot access preference folder

New Here ,
Mar 26, 2017 Mar 26, 2017

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I started a separate account for Audition alone on a separate computer. With fresh install of both the Creative Cloud app signed into the new account, and Audition, I repeatedly get the following message:

‘Audition cannot access the preference folder.Please make sure current user has the read/write permission to the preference folder'

Uninstall and reinstall, along with running first aid on the Mac disk have not changed this situation.

How do I adjust the preferences/where is the folder when Audition won't open?

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Community Expert ,
Mar 26, 2017 Mar 26, 2017

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reset your preferences - https://forums.adobe.com/thread/1079494

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New Here ,
Mar 27, 2017 Mar 27, 2017

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Thank you, but the thread you reference through the link is for Audition 5.0/5.5. I have Adobe Audition Creative Cloud 2017 -- which seems to be set up entirely differently, because there is no Adobe folder in the Library. There is only a small file called com.adobe.PDFAdminSettings.plist

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Community Expert ,
Mar 27, 2017 Mar 27, 2017

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did you enable viewing of hidden files/folders?

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New Here ,
Mar 27, 2017 Mar 27, 2017

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Yes I've enabled that, and an Adobe folder still doesn't show up in the Preferences folder in the Library

It is the latest version of Audition Creative Cloud, on an iMac with the latest Sierra installed. The previous IMac died, and so this is a new one, and I used Time Machine to restore the backup from the previous iMac. that may be part of the problem, though I uninstalled the Creative Cloud that I have on my main subscription so that I could install a separate copy of Audition under a second subscription of Creative Cloud, in order to use the space on the CC Drive as well as share audio files with a designated laptop via CC.

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Community Expert ,
Mar 27, 2017 Mar 27, 2017

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never use time machine with adobe programs.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

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Adobe Employee ,
Mar 27, 2017 Mar 27, 2017

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Moving to Audition SDK​

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Apr 12, 2017 Apr 12, 2017

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Audition SDK wasn't the correct thread. It should go into Audition CS5.5, CS6 & CC

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