Premiere elements 15 mac : impossible to recognize serial number

[vittorial74022651]

Premiere elements 15 unloaded two days ago from Adobe, payed 101 euro, received ' version ' for Mac

It's a mystery: id adobe sent me serial number and it isn't valid to activate in OS X El Captain,  iMac , ram 18 G.

I've tried to install in admin and another user in the same iMac : the same mistake for serial number .

May I have another serial number to activate ? It seems it sn't incompatible.

I'm in Italy. It's the first time in many years I have a so serious hitch.  It's a wast of money .

Please, somebody can help me to solve this problem?

greetings

Vittoria

[vittorial74022651]

' contattate  assistenza clienti ' : nobody to contact, no email  ... I entered by id adobe .. was it a mistake ?

[Steve Grisetti]

What are the first four digits of your serial number?

Are you certain that you bought a Mac serial number and that you did not buy a Windows version serial number instead?

What happened when you contact Adobe Customer Care via chat?

How did you decide already that the program is a waste of money?

[vittorial74022651]

thank you Steve 🙂

* I've got a mail by Acrobat with only one a number for my version of elements so:

      ''Adobe Premiere Elements 15 (Mac,Inglese) ''

first 4 numbers:

  ''1143-.....''

* impossible for me to chat in that time today and tomorrow . I'm driving a car ...

* If program does'nt work it is a waste of money ..