Hi there
You know, it's so unfortunate to help authors that Google
came along. Why? Because it seemed to emphasize Search as being
*THE* way to use things.
I don't care how good the search gets, IMNSHO *NOTHING* and I
do mean nothing beats a well constructed Index for allowing folks
to get the information they need in a rapid manner.
Here's a little story for you to ponder. Long ago in a
distant galaxy I worked in the corporate world. My help system was
massive. 255+ individual WinHelp files that were all linked
together to form a nice cohesive whole. It had a marvelous index
that allowed easy transport from a topic in file 20 to another
topic in file 233. It was all very quick and seamless to the end
user. (They used this AS an application to help them answer
incoming support calls)
Enter the world of the web. Exit my presence as political
company winds shifted and forced it away from me. I grew unhappy
and left the company. Then was invited back to work with this
system. They heard a major outcry from the user community. The
outcry? We want the search. We want the search.
What had happened was that others ported the WinHelp to the
Intranet (web based) and in doing so, lost that fabulous index.
There were some 40,000 files involved. What did I do? I gave them
what they wanted, but NOT what they asked for. I pulled a smoke and
mirrors trick. I indexed again and substituted the Search image for
the Index image in my WebHelp skin. They clicked "Search" and what
they got was that nice Index. They were happy. Management was
happy. It was a win/win for all involved.
If search is the primary means of locating information, there
are serious issues with the help.
Food for thought... Rick