"Exclamation mark" error when i open my after effect

[raymond1110]

totally brand new window & new adobe cloud,

every software is ok (ps..ai..premiere..)

just the AE when i click start it will show an exclamation mark error but no any information. (see the attached)

but i still can use after i click the Esc button.

how can i fix the problem?

thanks.

[Mylenium]

Nobody can tell you anything without exact system info or other technical details. That said, how do you ask a blind man about the color of night? We can't give you answers about empty panels, either. For that you have to have a look at the relevant system and Creative Cloud log files.

Mylenium

[Szalam]

Do any of the suggestions in this thread help you?

[Szalam · Accepted solution]

This bug should be fixed in the update that released today. See Tim's post about it here. The After Effects CC 2017 update to version 14.2 is rolling out worldwide. It may take a day or so to show up for you depending on where you live. You also may need to log out and back in to your CC app or other funky things to get it to show up.

Please let us know if this works for you.

[raymond1110]

yes,

it's fixed already

thank you.

[Szalam]

Super, please mark the post with the correct answer by clicking the "Correct Answer" button with the green star. It'll close out the thread and help future forum visitors find the right answer more quickly.

[Stefan Gruenwedel]

Szalam: I'm happy to mark your answer as correct.