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Hello,
My Lightroom CC desktop application has for some days been unable to sign into the lightroom mobile account. A window pops up in which it says that I am "probably not connected to the internet". However the fact that I can post this question proves that I am connected. Creative Cloud works fine and I was able to update LR from there. That made no difference. I switched the firewall on and off, which made no difference. I uninstalled the firewall alltogether and that made no difference.
When I try to authorize Flickr, I also get a message saying I should check my internet connection. All of this worked fine in the past. Very frustrating. What can I do?
I am using Windows 10 and my LR configuration is:
Version von Lightroom: CC 2015.9 [ 1106920 ]
Lizenz: Creative Cloud
Betriebssystem: Windows 10
Version: 10.0
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 1,9 GHz
Integrierter Speicher: 8101,9 MB
Für Lightroom verfügbarer phys. Speicher: 8101,9 MB
Von Lightroom verwendeter phys. Speicher: 483,2 MB (5,9%)
Von Lightroom verwendeter virtueller Speicher: 691,4 MB
Anzahl GDI-Objekte: 519
Anzahl BENUTZER-Objekte: 1105
Anzahl Prozess-Handles: 2311
Cache-Speichergröße: 3,5MB / 1769,4MB (0,2%)
Maximale Anzahl Threads, die Camera Raw verwendet: 4
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 8MB / 4050MB (0%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1366x768, 2) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein
Informationen zum Grafikprozessor:
Intel(R) HD Graphics 5500
Check OpenGL support: Passed
Vendor: Intel
Version: 3.3.0 - Build 20.19.15.4463
Renderer: Intel(R) HD Graphics 5500
LanguageVersion: 3.30 - Build 20.19.15.4463
Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom
Bibliothekspfad: C:\Users\phili\Pictures\Lightroom\Lightroom Catalog.lrcat
Einstellungen-Ordner: C:\Users\phili\AppData\Roaming\Adobe\Lightroom
Installierte Zusatzmodule:
1) AdobeStock
2) Canon Tether-Zusatzmodul
3) Facebook
4) Flickr
5) Leica Tether-Zusatzmodul
6) Nikon Tether-Zusatzmodul
Config.lua-Flags: None
Audio- und Videoinformationen: Ladevorgang läuft
What I have meanwhile done is re-install my whole operating system. That solved it, although it was probably not the most elegant solution.
Anyway, thank you.
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Hi philipphackenberg,
Could you please check the host file located C:\Windows\System32\drivers\etc\
Please check if anything related to Adobe is written at the bottom. If yes, then remove it and save the host file to the same location.
Then check if you able to sign in and let us know about the outcome.
Regards,
Sahil
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Hi Sahil,
do you mean the file "hosts" in that directory?
The whole content of this file is:
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
So if I understand this correctly then there are no actual entries, just comments?
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I tried to solve the problem by un-installing lightroom and creative cloud, then re-installing both. The problem is still there and now I have the additional problem that nothing seems to happen when I try to open my catalogue. I am starting to get really frustrated...
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Try creating a new admin user account the install lightroom on it and let me know if it works.
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What I have meanwhile done is re-install my whole operating system. That solved it, although it was probably not the most elegant solution.
Anyway, thank you.
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Glad you got it working! Feel free to reach out to us for any future queries.
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I am unable to validate my aerial key as well. This is a fresh new mac os install ... any clue?