An unrecoverable error occured while accessing the scratch disk

[alexh24051871]

Hello everyone,

One of our users has been getting this error in adobe Photoshop CC 2017:

We have tried:

1. Uninstalling Photoshop and reinstalling from creative cloud

2. Installing an extra HD in her computer to use as the scratch disk.

The help page doesn't really give much info (Solution to "An unrecoverable error occured while accessing the scratch disk" )

Anyone have some advice?

[Sahil.Chawla]

Hi Alexh,

Please refer to this article Solution to "An unrecoverable error occured while accessing the scratch disk"

Regards,

Sahil

[alexh24051871]

Good afternoon Sahil,

I have gone through that article and I have tried the two things it listed. It doesn't say what to try after that

[Sahil.Chawla]

Please try this:-

1. Choose Edit > Preferences > Scratch Disks (Windows) or Photoshop > Preferences > Scratch Disks (Mac OS).
2. To change the scratch disk order, click the arrow buttons.
3. To enable or disable a scratch disk, select or deselect the Active check box.
4. Click OK. To apply the changes, restart Photoshop.

[alexh24051871]

Sahil,

I have gone through those steps and disabled the C: drive. I have the scratch disk pointing to the E: drive which is a spare hard drive. This error doesn't pop up every time. Seems to happen about once or twice an hour

[Sahil.Chawla]

Does is still show you the error after switching to the E drive?

[alexh24051871]

Yes it does, unfortunately

[Sahil.Chawla]

May I know when are you getting this error? while trying to use a specific tool or function?

[alexh24051871]

Completely random. I already take precautions (saving files often, not having too many files open at a time, closing and restarting Photoshop often) against stuff I’ve noticed in the past causes crashes. I haven’t been able to figure out anything linking these recent ones together.

There haven't been any crashes in the past two days, but they always seem to come back

[Sahil.Chawla]

It's great that you are keeping your work backed up by saving them frequently. You can also change the auto saving settings in Photoshop > File handling and set the auto saving time to 5 minutes.

And you can also keep a watch on the recycle bin keep it clean and let us know if it helps.

[hari229836402akr]

May I know when are you getting this error? while trying to use a specific tool or function?

I get this error while trying to use the text box tool

By @Sahil.Chawla