Can someone help...? Errors in LR and PS on CC...

[Zev292007]

Anyone knows what should I do...?
It happens RANDOM, at least once a day - and shuts down the program...

Thank you!

[kglad]

reset your preferences -

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

photoshop:  https://forums.adobe.com/thread/375776

[Zev292007]

It did not help...

[kglad · Accepted solution]

did you successfully reset your perferences?

if yes:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[Sheena Kaul]

Moving to Photoshop Lightroom​