File Problem

[tahidale]

Adobe Creative Cloud

Hi there I licensed an incorrect file online - it said it was 21 seconds duration but only plays 1...can you please assist?

[Sheena Kaul]

Hi Megan,

I apologize for the trouble.

Can you help me with the file number so that we can check and assist you better?

Regards,

Sheena

[tahidale]

#118101310

There seems to be a different version online that actually runs for its

intended duration.

Cheers

[tahidale]

Hello Sheena,

can you please advise on the above issue...

[Sheena Kaul]

Hi Megan,

We are still checking for the same.

Regards,

Sheena

[tahidale]

do you have an estimated time? As you have my funds and I need the footage. there is another upload of the same shot that does run for 20 seconds can i get access to that please?

[Sheena Kaul]

Megan, I understand the concern. Do not worry, we will help you get the correct video else we will refund the money.

[tahidale]

Dear Adobe

it has now been days where you have my money, and I don't have a useable image. PLEASE REFUND IMMEDIATELY so I can take action and use a different source.

Regards

[Sheena Kaul · Accepted solution]

Hi Megan,

Thanks for reporting this video to us as we found the same issue in the video as you reported and we are contacting the contributor about the same.

I apologize for the experience and to help you serve better, I have added 2 free video credits in your account which you can use for your search on Adobe Stock site.

Let me know if there is anything else that I can help you with.

Regards,

Sheena

[tahidale]

Hi Sheena,

I am just trying to use the 2 video credits and can't locate them? can you please advise me where i can locate these credits?

Regards

[Sheena Kaul]

Megan, you just need to sign out and sign back into your account and you can check your available credits.