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Hi there I licensed an incorrect file online - it said it was 21 seconds duration but only plays 1...can you please assist?
Hi Megan,
Thanks for reporting this video to us as we found the same issue in the video as you reported and we are contacting the contributor about the same.
I apologize for the experience and to help you serve better, I have added 2 free video credits in your account which you can use for your search on Adobe Stock site.
Let me know if there is anything else that I can help you with.
Regards,
Sheena
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Hi Megan,
I apologize for the trouble.
Can you help me with the file number so that we can check and assist you better?
Regards,
Sheena
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#118101310
There seems to be a different version online that actually runs for its
intended duration.
Cheers
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Hello Sheena,
can you please advise on the above issue...
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Hi Megan,
We are still checking for the same.
Regards,
Sheena
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do you have an estimated time? As you have my funds and I need the footage. there is another upload of the same shot that does run for 20 seconds can i get access to that please?
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Megan, I understand the concern. Do not worry, we will help you get the correct video else we will refund the money.
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Dear Adobe
it has now been days where you have my money, and I don't have a useable image. PLEASE REFUND IMMEDIATELY so I can take action and use a different source.
Regards
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Hi Megan,
Thanks for reporting this video to us as we found the same issue in the video as you reported and we are contacting the contributor about the same.
I apologize for the experience and to help you serve better, I have added 2 free video credits in your account which you can use for your search on Adobe Stock site.
Let me know if there is anything else that I can help you with.
Regards,
Sheena
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Hi Sheena,
I am just trying to use the 2 video credits and can't locate them? can you please advise me where i can locate these credits?
Regards
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Megan, you just need to sign out and sign back into your account and you can check your available credits.