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Photoshop? [Photoshop on Windows stops working on launch]

New Here ,
Mar 31, 2017 Mar 31, 2017

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Whenever I load my photoshop, immediately the moment it comes onto the screen it says Windows has stopped working

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Mar 31, 2017 Mar 31, 2017

Open your Windows Event Viewer to see which is the faulting module.  Lavasoft is a known conflict with many Adobe products.  Uninstalling Lavasoft and related DLL files fixes that problem.

Photoshop crashes with Lavasoft Chrome extension installed

Nancy

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Community Expert ,
Mar 31, 2017 Mar 31, 2017

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Open your Windows Event Viewer to see which is the faulting module.  Lavasoft is a known conflict with many Adobe products.  Uninstalling Lavasoft and related DLL files fixes that problem.

Photoshop crashes with Lavasoft Chrome extension installed

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 31, 2017 Mar 31, 2017

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Also Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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