3 Replies Latest reply on Apr 1, 2017 9:40 AM by Peru Bob

    Elements 14 error code

    Alverna44
    Alverna44 Mar 27, 2017 2:33 AM

      I have a new iMac an moved all my software over including Photoshop elements 14 I now hade an error code 150:30 which states Licensing fro this product has stopped working. Adobe have said they no longer support this version?

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        • 1. Re: Elements 14 error code
          Steve Grisetti Adobe Community Professional
          Steve Grisetti Mar 27, 2017 5:23 AM (in response to Alverna44)

          When you say you "move all of your software" you mean that you installed this software onto your new computer. And you logged off as well as uninstalled the program from your older machine(s), right?

           

          Go to Adobe.com and click on Manage Account. Log into your Adobe account.

           

          Click the Plans & Products tab and then click on View Your Products.

           

          How many logins does it list for your program?

          • 2. Re: Elements 14 error code
            Alverna44 Level 1
            Alverna44 Apr 1, 2017 1:33 AM (in response to Steve Grisetti)

            Hi Steve.

            Sorry for the delay in responding, I've been away.

            I've been onto Adobe and although the purchas record is listed I was told they no longer supported this version 14. I purchased  it in December 2015. It has been removed from the old machine and copied over to the new iMac. Would it be better to un install from the new machine and then re install?

            Thanks for your help.

            Mike

            • 3. Re: Elements 14 error code
              Peru Bob Adobe Community Professional & MVP
              Peru Bob Apr 1, 2017 9:40 AM (in response to Alverna44)

              I'm not Steve, but:

              Alverna44  wrote

               

              Hi Steve.

              It has been removed from the old machine and copied over to the new iMac. Would it be better to un install from the new machine and then re install?

              Thanks for your help.

              Mike

               

              Yes.  That is the only way to do it properly.

              Also, use the Adobe Cleaner Tool, too (yes, it works for Premiere Elements):

              Use the Creative Cloud Cleaner Tool to solve installation problems