Not sure what I'm doing Wrong..

[seaimages2112]

Purchase Purchased PS & LR 3 days ago still trying to install text chat support while at work (need to be sat in front of the computer with the problem.

Trying to (or do I need to uninstall the old versions Creative Suite CS (PS AI & ME) install LR but come up waiting....... the hangs not sure what to do next or ho w to proceed

any ideas welcome

[Just Shoot Me · Accepted solution]

Are you Signed In properly using the Adobe ID you used to purchase the Photographers plan?

Are you running any AV/Firewall/Internet security software that could be blocking the download?

[seaimages2112]

Yes to Both but good shout regarding firewall had this in the past

I'll  let you know how I get on