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Photoshop cs6 can't save JPEGs because there is not enough RAM. Can save all other file types without issue.

New Here ,
Mar 31, 2017 Mar 31, 2017

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Screen Shot 2017-03-31 at 6.54.49 PM.png

I have more than the top of the ideal range of RAM, and yet whenever I try to save a JPEG, I keep getting this error message:

Screen Shot 2017-03-31 at 2.56.48 PM.png

I'm able to save other file types without issue from the same photoshop file - Pdfs, .psd, etc.  The problem is only occurring with jpegs. 
I am able to save jpegs with other programs such as preview without issue- the problem is only with photoshop.
I tried opening photoshop in safe mode and the problem was still happening, and resetting the tools/ restarting both the computer and photoshop didn't do anything. I have about 500GB of storage on my computer still, so it's not a space issue.

No idea what's wrong here.  I talked with apple care multiple times and they're positive it's a problem with Photoshop and not the computer.

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correct answers 1 Correct answer

Community Expert , Apr 01, 2017 Apr 01, 2017

Your History States and Cache are very high and can consume ram. You are also above the suggested ram allocation.

Try History 30/Cache 4/Tile 128k

I'd suggest reading this: Photoshop Performance - 10 Simple Steps - Smashing Magazine

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Community Expert ,
Mar 31, 2017 Mar 31, 2017

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Is it that one document or is it any Photoshop document can not be saved as a jpeg file?  It hard to believe Photoshop can nor save jpeg files. If no document can be save as a jpeg file try resetting your Photoshop preferences. Sound like Apple just wanted to end your call so they pointed to you to look into Photoshop.  I can not say the apple was wrong a Mac should be able to save jpeg files and so should Photoshop.

JJMack

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Community Expert ,
Apr 01, 2017 Apr 01, 2017

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Your History States and Cache are very high and can consume ram. You are also above the suggested ram allocation.

Try History 30/Cache 4/Tile 128k

I'd suggest reading this: Photoshop Performance - 10 Simple Steps - Smashing Magazine

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