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Hey there,
I'm using the Photoshop + Lightroom Bundle. When I first got it, Photoshop did not start. Via the Chat somebody helped me out - I had to delete a certain file from the Program folder. About a month later I have the same problem again. I don't really know which file it is and I have to finish a work till monday. When I start the program it says: "Adobe Photshop CC 2017 funktioniert nicht mehr." - like: isn't working anymore.
Somebody knows what may be the problem?
I would appreciate your help.
Best,
Felix
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I would suggest you un-install , reboot and reinstall the program.
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Unfortunately, both methods do not work 😕
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Does it create a crash report?
Go to control panel/administrative tools/event viewer/windows logs/application
find the PS crash report. select it.
on the right select "copy as text" and post the report here.
Jim
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Fehlerbucket 120659045043, Typ 4
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0
Problemsignatur:
P1: Photoshop.exe
P2: 18.0.1.29
P3: 583e911d
P4: LavasoftTcpService64.dll
P5: 2.3.4.7
P6: 555dc671
P7: c0000095
P8: 0000000000008902
P9:
P10:
Angefügte Dateien:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC658.tmp.WERInternalMetadata.xml
Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_6299563df7b29e90a8ee939857ba19b35fe9_f62b9bbd_23f9ee14
Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: f2a9d2e1-e9c0-4685-8de9-8f6d8c2a6413
Berichtstatus: 0
Bucket mit Hash: 0c5ed272dc2581c42f39e737c5355ae1
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P4: LavasoftTcpService64.dll
Known issue that causes PS to crash.
LavasoftTcpService.dll Windows process - What is it?
Use
Downloads - AdwCleaner - ToolsLib
Make sure you reboot when done.