.cr2 from canon t6 not supported

[clintw64973281]

I'm trying to input my .cr2 files from a photo shoot yesterday, however it states that they are incompatible with lightroom.  I have attempted to use a converter for .DNG as well, but when I go to do that, it also states that the files are incompatible for the converter.  Does anyone know the way to get the .cr2 files from a Canon t6 model into lightroom?  Any help is appreciated!!!

[JP Hess]

You need at least Lightroom 6.5/CC2015.5. What version do you have installed? Don't say that you have the latest. Check the Lightroom help menu and report the exact version that is listed.

[clintw64973281]

I have cc2015.3.   I have attempted to do the update through the CC app, however it says it fails continuously at around 55%.  The box says, "Unable to extract the download files."

[JP Hess · Accepted solution]

Go to the following website and click on the Adobe Photoshop Lightroom 6 link and download the .9 update to your computer and run it directly on your computer.

Download Photoshop Lightroom

[clintw64973281]

Thank you for the assistance!  Issue is now fixed!!!

[dwanac38366]

I have Lightroom Classic version 7.4 and I am experiencing this same problem. The program does not recognize any of my CR2 photos. My camera also is a Canon EOS Rebel T6

[JP Hess]

What message are you receiving? The T6 has been supported for quite some time. You shouldn't have any difficulty if you are in fact using Lightroom Classic CC 7.4.