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Ps stop working

Explorer ,
Apr 02, 2017 Apr 02, 2017

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Hi all : Got the full suite a few months ago, running Photoshop and ligthroom on my laptop all the time, but today Photoshop won't run once I strat it will tell me that a problem caused to stop, running on win 10, I have uninstalled 2 times and don't work  does work fine in my desktop, any Ideas?

Thanks

Mariano

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New Here ,
Apr 02, 2017 Apr 02, 2017

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Hi you should change the DLL name in your system then all default path will change, then restart PS it's work fine. Try this

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Explorer ,
Apr 02, 2017 Apr 02, 2017

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How i change dll

Sent from my iPhone

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New Here ,
Apr 03, 2017 Apr 03, 2017

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hi could u explain little bit more ?

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Apr 03, 2017 Apr 03, 2017

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Hi Mariano,

Please try steps below:-

Could you try steps mentioned in this Article Photoshop CC 2015 crashes on launch or exit | Windows

  • Navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2015 Open Photoshop.exe
  • If it does not open Right Click Photoshop.exe and select Run as Administrator

Let us know if that helps.

Thanks,

Akash

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New Here ,
Apr 03, 2017 Apr 03, 2017

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hi, i have tried your method but still same problem goes on.

my uptades are up and everything and other cc programme are run as stable

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Apr 04, 2017 Apr 04, 2017

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Hi gokayg,

May I know if you are facing the same issue and getting the same error message as Mariano?

Thanks,

Akash

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New Here ,
Apr 04, 2017 Apr 04, 2017

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hi

i ve solved my problem by accidentally

there was a strange programme occur on my hidden icons that i did not installed. so i delete it and ps run with stable.

everthing is ok now.

so for whom want to know programme name is web companion made by lavasoft, some kind of anti spyware

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Explorer ,
Apr 03, 2017 Apr 03, 2017

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Wont work  i do have Ps 2017 It loads  , Akash it try to load get to main screen( never load the welcome page) and then message that  encounter a problem and need to stop working and need to close and then window looking for solution etc

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Apr 04, 2017 Apr 04, 2017

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Hi marianos,

That indicates that there is a problem with your GPU driver. Please take a look at this article Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues and let us know if that helps.

Thanks,

Akash

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Explorer ,
Apr 04, 2017 Apr 04, 2017

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Not is not working.still did upgrade all lenovo drivers, wonder if i delete the cloud and start again will help? is there any chat from Adobe that you can do a wedex?

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Apr 05, 2017 Apr 05, 2017

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Hi Mariano,

You can get in touch with our Technical Support team. See Contact Customer Care

Thanks,

Akash

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