Newly downloaded Lightroom won't launch

[alexag50381118]

Hi there, I have just purchased Creative Cloud and downloaded Lightroom but it won't launch no matter how many times I logged out and logged back in, as suggested on many forums. I did this in the app and in my online account as well, restarted the computer several times and the "open" button still won't react. This is very frustrating because I should be working on my photos tonight and I've paid for this. Can somebody please help?

[Rob_Cullen]

I have a similar problem- the CC App button to [OPEN] Lightroom does not work. To click is no response what-so-ever.

My solution, and I can only suggest you try this- locate the Lightroom app ( Lightroom.exe for Windows ) and double-click to try and open Lr.

If this works, create a Shortcut link on the taskbar or desktop.

[Mohit Goyal · Accepted solution]

Hi alexag,

You may try few things and check if that helps.

1. Reset Lightroom preferences. refer: Preference file and other file locations | Lightroom CC and 6

2. Try launching the application into another user account.

3. Uninstall Lightroom, restart machine and reinstall it. Download Photoshop Lightroom

Let us know if that helps.

Regards,

Mohit