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I recently (March 23, 2017) purchased the Adobe PDF Pack, Annual (See below.)
This plan does not allow me to Edit my documents. Are you kidding?! Is simple editing of documents not allowed in the plan I just purchased for $74 a year?!!
The pink Edit PDF tool icon appears to the right of the document, but when I click on it, nothing happens! (No “tools” appear. No editing capabilities on existing documents.) Am I doing something wrong? Is it not installed correctly? This is awfully frustrating.
The prompts send me to “purchase” another plan. What the…? Another $74 a year, for what?
Please don’t tell me I have to spend more money to do something so simple.
Help!
| Adobe PDF Pack, Annual |
Plan details
Your plan: Adobe PDF Pack, Annual
Renewal date: March 23, 2018
I have this (above) already, but now they want me to purchase more (below) just to edit simple documents. Are you kidding?
Subtotal
US$12.99/mo
Tax
Not yet included
Product order conflict
You already have Adobe PDF Pack, Annual on your Adobe ID account. To prevent unnecessary overlap, let's upgrade Adobe PDF Pack, Annual to a Acrobat Standard DC subscription.
Hi glenp45456939,
Please scroll down on that page and then click on "Change Region".
Now select your region from the list provided. That will show the price for your region.
The price shown above is not in Dollars. It is shown in Indian rupee.
If you have purchased the product for not more than 14 days, you can get a refund for the product.
Please try the steps provided here: Return, cancel, or exchange an Adobe order
Regards,
Meenakshi
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Hi glenp45456939,
To edit PDF, you need the Adobe Acrobat DC subscription.
Plans and pricing | Adobe Acrobat DC
Adobe PDF pack is an online service which does not provide the editing feature.
Please refer this help link for more information on PDF pack FAQ | Adobe PDF Pack
Regards,
Meenakshi
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Thanks for your quick reply.
So, what did I spend $74 on? I'm not getting the services I need. Can I get a refund on that?
Your link led me here (See below):
$1000 a month, just to edit documents? That's crazy. How can people afford that?
.00/month
EXCL TAXRequires annual commitment
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This are 1000 Indian rupee.
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Hi glenp45456939,
Please scroll down on that page and then click on "Change Region".
Now select your region from the list provided. That will show the price for your region.
The price shown above is not in Dollars. It is shown in Indian rupee.
If you have purchased the product for not more than 14 days, you can get a refund for the product.
Please try the steps provided here: Return, cancel, or exchange an Adobe order
Regards,
Meenakshi