Missing clips & sound track

[cjane93]

Im working on a video & ive received multiple error messages for missing clips & missing sound track.  After my sound track went missing, the app stopped working with my iTunes library & I can't add music at all. Also, the app has perpetually been trying to back up a video for the past 8 hours and finally gave an error message saying it failed.

Ive read other threads on here with similar issues and I've tried it all:

signing out and logging back in

updating the app

deleting the app and redownloading (great advice guys, thanks, I lost all my video projects)

creating a new adobe ID & then logging back into my own

there is clearly something wrong with the app, please investigate and release an update to fix the problems.

[Sheena Kaul · Accepted solution]

Hi Chelsea,

I understand the concern and apologize for the trouble you are facing.

I am sending the feedback to the concerned team so that this issue can be fixed

Regards,

Sheena