After Effects error: Crash in progress <DBSync>

[vanessac4023073]

Hi there,

I've ran into this issue with Ae in just one project. There's nothing wrong with the file, because my team can open it, and there's nothing wrong with Ae, because I can open other projects. Slightly bizarre...

I've attempted to delete my Ae preferences, reinstall Ae's latest version, tried to configure the project to windows 7 - and nothing stops this issue from popping up.

The only answers I've found that I haven't tried are allowing access to internet using firewall (after effects error crash in progress. i can't launch After effects cc v.14​). Has anyone found this useful? Or has this issue been identified and is there a better solution?

About the issue:

I'm working on Windows7, After Effects CC (2017) 14.0.1.

The program crashes within 5 seconds of opening and loading assets.

Let me know if you need more information help me solve this problem.

[Mylenium]

Nobody can tell you anything without exact system info or other technical details like the system crash logs. Just telling us generics like that it's Win 7 is not at all useful.

Mylenium

[Szalam]

Have you considered updating AE? The latest version (14.1.0.x) has a lot of bug fixes.

[vanessac4023073 · Accepted solution]

Hi,

The problem has been fixed, it had something to do with a long folder directory. I copied a project onto my desktop, and it seemed to work fine.

Appreciate the comments!

[Szalam]

Thank you for sharing what worked!