files from Draw to Ai not opening seamlessly?

[ashleyp14599636]

I was drawing designs on Draw and saving them to Illustrator on my desktop and all was going fine until recently when files stopped being received and opened automatically on Ai on my desktop but I have to find them under mobile creations and then when I try and download the file I get a message that "the file ... is in a format which cannot be placed" and then when I click on 'ok' the file is in fact opened?  I am just wondering why this is happening?

[Sue Garibaldi]

HI Ashley,

Sorry it's not working correctly. A couple of quick questions:

What mobile device and what version of Draw you're using?

Are you using Mac or Windows on desktop? And, what version of Illustrator CC are you using? (Check this by opening the app and choosing About Illustrator from the Photoshop/Illustrator CC file menu.)

When you send your work, are you getting a Sent! notification in Draw?Have you tried closing all your desktop apps then shutting down your computer? Then relaunching everything?

Please let me know and we'll go from there.

Sue.

[ashleyp14599636]

Hi Sue

I am using Ai 2015.3. The draw app (version 4.0.2) is on my iPad pro and

yes, I am getting a sent message!

Ashley

On Wed, Apr 5, 2017 at 9:58 AM, Sue Garibaldi <forums_noreply@adobe.com>

[ashleyp14599636]

oh and yes, I have shut down my desktop and iPad completely and it is still

happening!

[Sue Garibaldi · Accepted solution]

Ashley.

What version of Draw are you using? I'm asking because that's quite an old version of Illustrator and the current version of Draw is not supported by the older versions of the desktop apps (that is, sometimes they work and sometimes they don't).

Update to the 2017 version (v21.0.2  2017.0.2) of Illustrator.

Also, since the Creative Cloud Desktop App has a lot to do with whether mobile files make it to the desktop, make sure you're using at least version 4.0.1.188 (to check that, click on the CC icon in the menu bar, then the Gear icon, then Preferences).

Let me know how things are going once everything is updated.

Sue.

[ashleyp14599636]

Hi Sue

Super happy, updates done and all is working fine once again!

thanks for your help.

best

Ashley

On Wed, Apr 5, 2017 at 10:34 AM, Sue Garibaldi <forums_noreply@adobe.com>

[Sue Garibaldi]

Ashley.

Just what I was hoping to hear.

Thanks for letting me know.

Sue.