Error message opening document - access denied

[Guest]

Hi Team,

We keep getting the message "there was an error opening this document. Access denied."

It seems to happen to all the PDF's signed off by a particular colleague as anyone else in the team can edit and there are no issues opening those files.

We have disabled protective mode and tested with other users with no issue. Also tested permissions within our network and that user has the same settings as the rest of the team.

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

[Nancy OShea]

You've posted in the non-technical forum Lounge.

Which product or service is this about -- PDF Forms, Acrobat, Acrobat Reader, something else?

A  moderator will need to move this to the appropriate forum for you.