Lightroom keeps freezing

[annab5945052]

I've been trying for days to get Lightroom & Photoshop downloading on my

newly built desktop windows 10.

Many times both installs freeze in the middle of it and I'm forced to shut the computer down.

After FINALLY getting them to install, after having the program open for 5-10 minutes, it again freezes up.

This has happened countless times....

I've already done the "Adobe cleanboot" thing, and that did no good, I felt it caused more "error" messages in fact.

I want to take my computer back in to get looked at but I feel it is Adobe's issue, not the PC.

Has anyone else had these issues? I am at a loss and I need Adobe to fix this!

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[annab5945052]

kglad, This is what I had already tried that seemed to create more problems because then as I was trying to install the first several times, this would pop up...(see image). It almost acted like I cleaned something off that wasn't supposed to. But after several attempts, they finally got installed (an older version anyway...which is fine) but with it constantly freezing up after a short amount of time.

Also....I'm adding a 2nd image to see what the screen looks like that I'm sure you're familiar with in the cleaning process. In this image you can see I chose option 3, but I did this a few different times since nothing seemed to be working and had chosen option 1 as well. Does anything specific matter? Anyhow...basic point is I already tried this.

[kglad]

selecting 1 or 3 is recommended when having cc problems.

is everything working now?

[annab5945052]

kglad no these are photos from a week ago when I last tried. I was just showing you that ive already done the cleaner tool.

So no it is not working because although it is installed, the programs freeze up.

[kglad]

if you didn't do all the steps mentioned in message 1 in the order mentioned, you should follow each step in message 1.

if you did follow each step, reset your preferences -

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

photoshop:  https://forums.adobe.com/thread/375776

[annab5945052]

kglad​, After resetting my preferences in Lightroom, it did work and I was able to edit most of this evening!

Unfortunately, when I went to export to Jpeg, it froze up again.      I was so hopeful it would all be okay now!

Any other tips for this new problem?

[kglad]

reset your preferences again.

if that solves the problem and then it recurs again, you have something on your computer (eg, cleaner program, av etc) that's corrupting your preferences file.

[Jeff A Wright]

Moving this discussion to the Photoshop Lightroom forum.