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I have around 50 images credit to use before I unsubscribed. Then I signed in today found I have no credits left? I didn't get an email to notify my credit was going to expire???
I need my unused credit back!
Hi Bev,
Thanks for the replying. I guess many of us don't read t&c. However contacted support team via Chat today, renewed subscription and they have credited previous unused 50 images back to my account so all good now.
Thanks
Mike
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No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.
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It's a subscription that includes 10 images per month. Similar to a cell phone plan where you are allowed up to x number of minutes a month for example. If you cancel you don't get to use any minutes you didn't use.
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the thing is I didn't get an email say my credits left will be cancelled too. if there was a notification I would use all credits before expire.
also if I subscribe again would I get my unused credits back around 50 images?
thanks
mike
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I'm not sure of that. Hopefully one of the Adobe Staff members will pop in and answer that one for you. I do agree with you the the whole Stock site interface needs an overhaul so things are more apparent.
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Thanks Brad. Lets see what the official answer.
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Hi there
This is covered in the terms & conditions agreed to during sign up - "When your subscription ends, you will forfeit all rights to any unused downloads."
Can also be found here - Legal subscription terms | Adobe
Thanks for contacting the support team who are working on your case.
Kind regards
Bev
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Hi Bev,
Thanks for the replying. I guess many of us don't read t&c. However contacted support team via Chat today, renewed subscription and they have credited previous unused 50 images back to my account so all good now.
Thanks
Mike