Hi Anna
No, it's not because there is no index. I'm just saying it
doesn't sometimes behave as we hope. I'm saying that a nice Index
is *THE* way to go if you want your users to be happy and find what
they are looking for easily. You have to think like the user
thinks. (Or anticipate how they will think)
What will they possibly want to type into the Index to find
specific topics?
With an Index, you can provide a very narrow focus. With
search, it's anybody's game. Consider the following. Maybe you have
a help file for a grocery store. Perhaps you have a topic about
Lemons. Another about Oranges. One about Grapefruits and one about
Limes. For some reason, never in all the topics is the word
"Citrus" mentioned. But you could index the term "Citrus" and link
it to those four topics. Then if the user types "Citrus" into the
index, they will find relevant information. If they used search,
they would never find the topics unless you specifically added the
word Citrus into the topic text.
Or think of things this way. Maybe you are creating a help
file for an Auto Parts store. You have no index and only provide
search. The user wants information about Spark Plugs. But typing
the word "Spark" would return many different topics.
* Distributor Caps (Provide the spark for ignition)
* Coils (Provide the spark for the distributor)
* Warning (Be careful about causing a spark near gasoline)
* Another warning (Be careful about causing a spark near a
discharged battery)
* Spark Plug Wires
* Another warning (Be sure to disconnect the battery to avoid
a spark that will disable the computer)
* Spark Plugs
So it's possible that the user would have to wade through
several non-relevant topics and waste time looking for what they
are actually interested in.
Search builds an index that points to all terms found inside
the foundation .HTM files that are your topics in RoboHelp.
Cheers... Rick