Can't get past the new "open/new" screen

Report · Apr 07, 2017

I'm also unable to open any image when I right click, "open in photoshop" with an error.

This is after I did the new download of the 2017 version of photoshop.

I can't do anything past the error, or the new "open/new" option in the new version.

Please advise.

Thanks,

-Michael

Report · Apr 07, 2017

Hi,

Can you post a screen capture of the error? And what OS version are you using? Did you have the previous Ps CC 2017.0.1 version working, or were you using Ps CC 2015.5?

regards,

steve

Report · Apr 07, 2017

Steve,

I was unable to duplicate the error message. I'm only able to view this screen I've attached either by opening it, or by opening an image "open in photoshop". It has about a half second delay like it's wanting to go to the image chosen only to return to this screen.

I believe I was using the 2015 version prior. I just uploaded the newest 2017 version today.

Thanks,

Michael

Report · Apr 07, 2017

Hi Michael,

Can you go to Help> System Info... and copy paste the text from that dialog into a reply?

Also, try going to Edit> Preferences> General and turning on the option to 'Use Legacy "New Document" Interface (fourth option down on the left side). Click OK, then see if you get the familiar New dialog to display and work.

thx,

steve

Report · Apr 07, 2017

Steve,

Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877 x64

Number of Launches: 5

Version: 7 SP1

System architecture: Intel CPU Family:6, Model:14, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 3399 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 29569 MB

Memory used by Photoshop: 60 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

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glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

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clgpu[0].CLPlatformVersion="1.1"

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clgpu[0].CLVendorID=4318

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License Type: Subscription

Serial number: [removed by moderator—this is a public forum]

GUIDBucket:nu

bucket: 241

test: DocumentPanel

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\AUNIQU~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 223.5G, 3.87G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992

AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263

AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975

AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000

ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975

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AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975

BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975

boost_date_time.dll photoshopdva 10.0.0

boost_signals.dll photoshopdva 10.0.0

boost_system.dll photoshopdva 10.0.0

boost_threads.dll photoshopdva 10.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 10.0.0

dvacore.dll photoshopdva 10.0.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 10.0.0

dvamediatypes.dll photoshopdva 10.0.0

dvametadata.dll photoshopdva 10.0.0

dvametadataapi.dll photoshopdva 10.0.0

dvametadataui.dll photoshopdva 10.0.0

dvaplayer.dll photoshopdva 10.0.0

dvatransport.dll photoshopdva 10.0.0

dvaui.dll photoshopdva 10.0.0

dvaunittesting.dll photoshopdva 10.0.0

dynamiclink.dll photoshopdva 10.0.0

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icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

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icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.11

JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.60.45263

mediacoreif.dll photoshopdva 10.0.0

MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2017 18.1.0

Plugin.dll Adobe Photoshop CC 2017 18.1.0

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67

PSArt.dll Adobe Photoshop CC 2017 18.1.0

PSViews.dll Adobe Photoshop CC 2017 18.1.0

SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815

SVGRE.dll SVGRE 79.579975 79.579975

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Accented Edges 18.1.0 - from the file “Filter Gallery”

Adaptive Wide Angle 18.1.0 - from the file “Adaptive Wide Angle”

Angled Strokes 18.1.0 - from the file “Filter Gallery”

Average 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Average”

Bas Relief 18.1.0 - from the file “Filter Gallery”

BMP 18.1.0 - from the file “Standard MultiPlugin”

Camera Raw 9.9 - from the file “Camera Raw”

Camera Raw Filter 9.9 - from the file “Camera Raw”

Chalk && Charcoal 18.1.0 - from the file “Filter Gallery”

Charcoal 18.1.0 - from the file “Filter Gallery”

Chrome 18.1.0 - from the file “Filter Gallery”

Cineon 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Cineon”

Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”

Collada 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Color Halftone 18.1.0 - from the file “Standard MultiPlugin”

Colored Pencil 18.1.0 - from the file “Filter Gallery”

CompuServe GIF 18.1.0 - from the file “Standard MultiPlugin”

Conté Crayon 18.1.0 - from the file “Filter Gallery”

Craquelure 18.1.0 - from the file “Filter Gallery”

Crop and Straighten Photos 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “CropPhotosAuto”

Crop and Straighten Photos Filter 18.1.0 - from the file “Standard MultiPlugin”

Crosshatch 18.1.0 - from the file “Filter Gallery”

Crystallize 18.1.0 - from the file “Standard MultiPlugin”

Cutout 18.1.0 - from the file “Filter Gallery”

Dark Strokes 18.1.0 - from the file “Filter Gallery”

De-Interlace 18.1.0 - from the file “Standard MultiPlugin”

Dicom 18.1.0 - from the file “Dicom”

Difference Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”

Diffuse Glow 18.1.0 - from the file “Filter Gallery”

Displace 18.1.0 - from the file “Standard MultiPlugin”

Dry Brush 18.1.0 - from the file “Filter Gallery”

Eazel Acquire 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “EazelAcquire”

Entropy 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Export Color Lookup Tables 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

Extrude 18.1.0 - from the file “Standard MultiPlugin”

FastCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “FastCore”

Fibers 18.1.0 - from the file “Standard MultiPlugin”

Film Grain 18.1.0 - from the file “Filter Gallery”

Filter Gallery 18.1.0 - from the file “Filter Gallery”

Flash 3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Fresco 18.1.0 - from the file “Filter Gallery”

Glass 18.1.0 - from the file “Filter Gallery”

Glowing Edges 18.1.0 - from the file “Filter Gallery”

Google Earth 4 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Grain 18.1.0 - from the file “Filter Gallery”

Graphic Pen 18.1.0 - from the file “Filter Gallery”

Halftone Pattern 18.1.0 - from the file “Filter Gallery”

HDRMergeUI 18.1.0 - from the file “HDRMergeUI”

HSB/HSL 18.1.0 - from the file “Standard MultiPlugin”

IFF Format 18.1.0 - from the file “Standard MultiPlugin”

IGES 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Ink Outlines 18.1.0 - from the file “Filter Gallery”

JPEG 2000 18.1.0 - from the file “JPEG2000”

Kurtosis 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Lens Blur 18.1.0 - from the file “Lens Blur”

Lens Correction 18.1.0 - from the file “Lens Correction”

Lens Flare 18.1.0 - from the file “Standard MultiPlugin”

Liquify 18.1.0 - from the file “Liquify”

Matlab Operation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

Maximum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Measurement Core 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MeasurementCore.8me”

Median 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Mezzotint 18.1.0 - from the file “Standard MultiPlugin”

Minimum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”

Mosaic Tiles 18.1.0 - from the file “Filter Gallery”

Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”

Neon Glow 18.1.0 - from the file “Filter Gallery”

Note Paper 18.1.0 - from the file “Filter Gallery”

NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors”

Ocean Ripple 18.1.0 - from the file “Filter Gallery”

OpenEXR 18.1.0 - from the file “Standard MultiPlugin”

Paint Daubs 18.1.0 - from the file “Filter Gallery”

Palette Knife 18.1.0 - from the file “Filter Gallery”

Patchwork 18.1.0 - from the file “Filter Gallery”

Paths to Illustrator 18.1.0 - from the file “Standard MultiPlugin”

PCX 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PCX”

Photocopy 18.1.0 - from the file “Filter Gallery”

Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”

Photoshop Touch 14.0 - from the file “PSDX”

Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

Pinch 18.1.0 - from the file “Standard MultiPlugin”

Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar”

Plaster 18.1.0 - from the file “Filter Gallery”

Plastic Wrap 18.1.0 - from the file “Filter Gallery”

PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

PNG 18.1.0 - from the file “Standard MultiPlugin”

Pointillize 18.1.0 - from the file “Standard MultiPlugin”

Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin”

Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”

Poster Edges 18.1.0 - from the file “Filter Gallery”

PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Radial Blur 18.1.0 - from the file “Standard MultiPlugin”

Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”

Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

Reticulation 18.1.0 - from the file “Filter Gallery”

Ripple 18.1.0 - from the file “Standard MultiPlugin”

Rough Pastels 18.1.0 - from the file “Filter Gallery”

Save for Web 18.1.0 - from the file “Save for Web”

ScriptingSupport 18.1.0 - from the file “ScriptingSupport”

Shake Reduction 18.1.0 - from the file “Shake Reduction”

Shear 18.1.0 - from the file “Standard MultiPlugin”

Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Smart Blur 18.1.0 - from the file “Standard MultiPlugin”

Smudge Stick 18.1.0 - from the file “Filter Gallery”

Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”

Spaces 18.1.0 - from the file “Spaces”

Spatter 18.1.0 - from the file “Filter Gallery”

Spherize 18.1.0 - from the file “Standard MultiPlugin”

Sponge 18.1.0 - from the file “Filter Gallery”

Sprayed Strokes 18.1.0 - from the file “Filter Gallery”

Stained Glass 18.1.0 - from the file “Filter Gallery”

Stamp 18.1.0 - from the file “Filter Gallery”

Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Sumi-e 18.1.0 - from the file “Filter Gallery”

Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Targa 18.1.0 - from the file “Standard MultiPlugin”

Texturizer 18.1.0 - from the file “Filter Gallery”

Tiles 18.1.0 - from the file “Standard MultiPlugin”

Torn Edges 18.1.0 - from the file “Filter Gallery”

Twirl 18.1.0 - from the file “Standard MultiPlugin”

U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Underpainting 18.1.0 - from the file “Filter Gallery”

Vanishing Point 18.1.0 - from the file “VanishingPoint”

Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

Water Paper 18.1.0 - from the file “Filter Gallery”

Watercolor 18.1.0 - from the file “Filter Gallery”

Wave 18.1.0 - from the file “Standard MultiPlugin”

Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”

Wind 18.1.0 - from the file “Standard MultiPlugin”

Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”

ZigZag 18.1.0 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

Recent Files 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

New Document 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

Start 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Device Preview 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

com.adobe.preview.loader 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

Report · Apr 07, 2017

I chose the "Use legeacy new document" and click ok and nothing changes.

Report · Apr 07, 2017

So Ctrl+N doesn't bring up any dialog or alert?

Report · Apr 07, 2017

It brings up the "NEW" dialogue box. But, the screen image I sent to you earlier remains no matter what I choose or do.

Report · Apr 07, 2017

So when you try to create a new document, the Start workspace (that's what we call the view) doesn't go away, and you never get a blank document?

What happens when you click on the Creative Cloud icon in your Task bar at the bottom? Is there an alert there?

steve

Report · Apr 07, 2017

Steve,

That is correct. I never get a blank document.

There was a red alert in the creative cloud, but, it might be for the other updates that I haven't started yet. No other indications showing once I open the CC icon.

-Michael

Report · Apr 07, 2017

Hi,

Very odd. Can you try to turn off the workspace and relaunch Ps? Back in Edit> Preferences> General... Show "Start" Workspace When No Documents Are Open, uncheck the option and click OK.

steve

Report · Apr 07, 2017

Steve,

I did that. It got rid of the the Start workplace screen. But, I'm still unable to open an image or start a new blank document. Nothing happens on either command.

Report · Apr 07, 2017

Hi,

I kicked up a Win7 SP1 machine here and I can create new documents on it. I don't see anything obvious from your system info, either. The video card driver does seems at bit old, so you may want to update that and see it if makes any difference. (Drivers | GeForce )

Another thing to try: 1) Quit Ps

2) Go to C:\Users\user_name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings and move that directory and its contents to your desktop

3) relaunch Ps

Maybe something in those prefs. is not quite right.

regards,

steve

Adobe Community

Can't get past the new "open/new" screen

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