Slow scrolling in Lightroom grid view

[Guest]

Two-finger trackpad scrolling using Lightroom on my Surface Book is impossible. Weirdly, scrolling works as it should if you hover the cursor over the scroll bar - but if you cursor is over the grid of images, the scroll is painfully slow (or doesn't move at all).

Has anyone else found a fix for this?

Thanks in advance.

[Akash Sharma]

Hi Eleanorp,

Which version of Lightroom are you using? We haven't got any feedbacks from surface pro users using Lightroom, regarding this issue.

Regards,

Akash

[cliff colgate]

I'm getting exactly the same issues, as are others if you search the web. Scrolling is unusable unless you hover the cursor over the scroll bar. This is happening on a Dell XPS 9560 which has a precision trackpad and i'm using Lightroom CC, latest version.

Capture One Pro on the other hand has no such problems whatsoever. The scrolling is also way way way smoother and more responsive...

Annoying, as i'm having to use my old Lightroom 5.7 on my Macbook Pro due to Lightroom CC being so slow in many areas including this scrolling bug.

[Sahil.Chawla]

Hi Eleanorp,

May I know what is the type of the dedicated GPU?

Are you using the latest driver for it from the GPU manufacturer?

Regards,

Sahil

[damianvines]

I just bought a brand new fully loaded Surface Book, I'm using the latest version of LR CC and the scrolling in grid view and scrolling in the lower film strip view using the trackpad with two fingers is unbearably slow! Unuseable.

[Sahil.Chawla · Accepted solution]

Hi damianvines,

Have you tried updating the trackpad drivers from the manufactures website? if not please try and check if that helps.

Regards,

Sahil

[Mark Shuttleworth]

My issue has been resolved with the new Windows 10 creators update - I believe there was some update to the Microsoft Precision touchpad which I assume has fixed it.

Anyway it works as intended now.

[Mark Shuttleworth]

This is still an issue.

New XPS 15 has this exact problem and exhibits the same behaviour - very very slow srolling when mouse hovering over gird view. Fine scrolling when hovering over scroll bar at side.

When one or both of the side panels is minimised hovering over the grid view and scrolling on the trackpad causes the film strip at the bottom to scroll left or right.

The XPS 15 has a Nvidia GTX 1050 GPU and all the drivers are up to date.

Googling brings up many people with the same issue all with the exact same behaviour - the laptops all seem to be Windows 10 and either XPS or Surface Books (I did see some Samsung Zenbooks mentioned as well).