Adobe Photoshop CC 2017 has stopped working

[yayt55131604]

Hi all,

i am getting this error when i open the application "Adobe Photoshop CC 2017 has stopped working"i have HP workstaion Z800 desktop and using Nvidea Quadra 4000 graphics card , also all drivers up to date and tried to roll back one by one and still same issue.

i had rebuilded the OS but nothing change

OS : Windows 10 / windows updated latest version.

is there any way to fix this problem.

Best Regards.

[JJMack · Accepted solution]

Post the detail in the crash report ues the reliability history viewer to find the photoshop stopped working ones.  I have Windows 10 preview 15031 Imstalled and a Nvidia Quadro 4000  every time I install a new Windows 10 Preview  Photoshop sill works but openCl is grayed out I need to reinstall the nvidia device driver for the Quadro 4000.  I have CS2, CS6, CC, CC 2014, CC 2015, CC 2015.5 and CC 2017 Installed.  CC2014 has the fewest bugs.

[Guest]

Try to Reinstall your Software

or You Can Simply Download from Adobe Site

I am Sure you Will get Problem Solved

Best Regards

<Advertising removed by Moderator>

[jbm007]

Mack is correct.

You need to go to the Nvidia site and make sure you have the latest video driver from that site.

Often windows updates will install or over write video drivers with a generic approved windows driver.

If you continue to crash Photoshop go to the control panel/administrative tools/event viewer/windows logs/application and find the latest crash report.

on the right side select copy  "copy as text" and post the report here.

[DanaHenke]

Log Name:      Application

Source:        Application Error

Date:          4/10/2017 1:24:47 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      VMDW7309087.CMUTUAL.com

Description:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: ntdll.dll, version: 6.1.7601.23677, time stamp: 0x589c99e1

Exception code: 0xc0000374

Fault offset: 0x00000000000bf3e2

Faulting process id: 0xd34

Faulting application start time: 0x01d2b227b76c3453

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: f9573e52-1e1a-11e7-9da6-005056a310da

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-04-10T18:24:47.000000000Z" />

    <EventRecordID>24113</EventRecordID>

    <Channel>Application</Channel>

    <Computer>VMDW7309087.CMUTUAL.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>18.0.1.29</Data>

    <Data>583e911d</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23677</Data>

    <Data>589c99e1</Data>

    <Data>c0000374</Data>

    <Data>00000000000bf3e2</Data>

    <Data>d34</Data>

    <Data>01d2b227b76c3453</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>f9573e52-1e1a-11e7-9da6-005056a310da</Data>

  </EventData>

</Event>

[jbm007]

Read up.

There maybe a solution here you can use.

How to Fix Ntdll.dll Errors in [Windows 10, 8, 7, Vista and XP

[davesonoma1]

I ran the event viewer and in my case found the problem was related to AdAware's software (specifically, LavasoftTcpService64.dll). I uninstalled the software and restarted and Photoshop works again. I have had enough video card troubleshooting for a lifetime, so I'm glad I was able to avoid that particular problem this time.