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Would a manager or Adobe Stock expert please email me ASAP on
<REMOVED BY MODERATOR> I keep getting cut off from Adobe chat..................
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Hi Erik,
I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.
In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Sheena
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Hi Erik,
I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.
In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Sheena
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Hi Sheena,
The issue is that I have a paid subscription to Adobe Stock and your billing system keeps asking me repeatedly for my credit card, etc... again. I am not going to do that because you have already charged my card once. In other words your system will not recognize me as a paid subscription. Please add correctly to my account. If you want my account information then private message me. Thanks.
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I just tested another paid feature out on my android here and it is not showing as paid either. See attached screen shot. I have ALSO already paid for this "PDF PACK" and "ADOBE PRO DC". So this leads me to believe one of 2 things. Either you are having a billing system issue or else my account is corrupt. I really need to get all this working tonight. If you have to, temporarily set up my account with my personal email me. Email me for details.....
Erik
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Hi Erik,
Please see the private message I sent.
Regards,
Sheena