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Cinema 4D file can not see it in Comp screen, Only show me a black screen

New Here ,
Apr 10, 2017 Apr 10, 2017

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Hello

How are you! guys, Really need help please, I was tried to using Cinema 4 d lite on my MacBook Pro MacOS 10.12, I finish my work in cinema 4D and then come back to After effects 2017. I find the problem in Comp screen. I can not see anything in there, only a black screen and very very slow. I feel weird because I can do same things on my other Mac, a MacBook Air MacOS 10.10 and running very fast.  I tried a lot of things to fix it, Uninstalled and install again and again, or change the TCP, and talk with Adobe. However, I am failed… I am thinking about maybe I need downgrade my MacOS 10.12 to 10.10, or return my new Mac, or waiting for the new upgrade file.  I have no idea what's happening here. So please please help me.

Thank you very much!

Daniel

Screen Shot 2017-04-10 at 3.09.35 PM.png

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LEGEND ,
Apr 12, 2017 Apr 12, 2017

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When you say you talked with Adobe, how? Usually they can fix issues like this.

Anyway, why does it say "untitled"? You should give your C4D file a name and save it.

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New Here ,
Apr 12, 2017 Apr 12, 2017

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They said they have no idea yet.

Yes, I did, I use it 2years before, I know something. Don't worry about that. Only on Ae  2017 and the new pro, I found this error.

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Adobe Employee ,
May 24, 2017 May 24, 2017

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Hi Zhang,

I'm looking into this issue for you. Hope I can find out what's going on here.

Thanks,
Kevin

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