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Image purchase

New Here ,
Apr 13, 2017 Apr 13, 2017

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fail.jpg

I bought a picture but it is not opening in Creative cloud photoshop. Membership is payed for this month.

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correct answers 1 Correct answer

Adobe Employee , Apr 13, 2017 Apr 13, 2017

It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

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Adobe Employee ,
Apr 13, 2017 Apr 13, 2017

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Hi Zanda,

Can you make sure you are already signed into the Adobe Creative Cloud application before opening this image in the Photoshop application?

Also, please let me know the version of the Photoshop application on your machine.

Regards,

Sheena

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New Here ,
Apr 13, 2017 Apr 13, 2017

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I have Standard license a couple of images and they are still showing with adobe stock over the top of them . ?

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Adobe Employee ,
Apr 13, 2017 Apr 13, 2017

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It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

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