stylus option not showing

[Utg]

Hi there,

I have just bought a  iPad5 and adobe ink stylus. For some reason, adobe sketches app and adobe line apps are not showing stylus option that I could use to pair them up.

I use another sketches app that is perfectly able to take up pairing.

I tried the same on iPhone SE, same thing happens. Can u help me in this regard.

[Sue Garibaldi]

Hi UTG.

Sorry you're having trouble.

We don't have stylus support on iPhones, but you should be able to connect your stylus on your iPad. However, the icon is in a different place in more recent versions of Sketch. Is this where you're looking?

Please let me know so I can help if it's just not there.

Sue.

[Utg]

Hi there,

Attaching screen shot, option not visible like how link is shown.

regards

Utssav

[Utg]

Please advise.

[Sue Garibaldi · Accepted solution]

Utssav.

I don't see a screenshot. A lot of people have trouble posting screenshots here. If it's easier, you can send it through the in-app feedback?

In the app, tap the Settings icon in the lower nav then Send Feedback.

Sue.

[Utg]

Hi,

Done. Sent screenshot through feedback in sketches.

Basically pen option as shown in settings is not visible on my device.

Best regards

Utssav

[Sue Garibaldi]

HI Utssav,

I responded to the in-app feedback, but wanted to post my response here as well (just in case you look here first):

I see the problem now: You're using an iPad 6 (not an iPad 5).

The device is so new and the product team has to explicitly enable stylus features for each iPad model; it doesn't usually enable stylus functionality until it's vetted a new device and can say with confidence that styluses work.

Stylus support will be in not the upcoming release (which I think will be available today) of Sketch, but the following one. 

I hope that helps explain things.

Sue.