X key shortcut not working Lightroom CC

[Holly Stranks]

I have Windows 10 and a few days ago my X key shortcut stopped working. I have looked at forums and seen that language used in Lightroom may be a problem - I use English. I also see advice offered to re set preferences by restarting lightroom and holding down the ctrl and alt keys. I tried this and despite may attempts the dialogue box does not come up. It seemed to happen after the latest update that I installed 3 days ago. Any help and advice will be most appreciated.....thanks

[Rob_Cullen · Accepted solution]

Resetting Preferences requires holding down  SHIFT+ALT  keys, while you start Lightroom. (not ctrl+alt)

[Holly Stranks]

Hi wobertc - Thanks very much this worked a treat. X key shortcut now working and of course I was able to reset my preferences. The blog user I looked at who suggested it was Ctrl + Alt was a Mac user so it's an easy mistake to make. Thanks for your help