LR 6 and the error 16 problem

[michaelv98654497]

I have a copy of Lightroom 6 that I purchased. (I don't use it enough to justify getting the CC version.) The only way I can run it is to install it every time. I've already tried the SLStore and Adobe PCD folder fixes and neither of these folders existed. I created them (with full permissions for admin) and it didn't work. I've tried running the application as admin and that only produces a different error saying "Your application install seems to be damaged. Please reinstall the application." I'm at wit's end.

When it installed off the disk, it created this folder...

C:\Program Files (x86)\Adobe\Adobe Lightroom\

Under that is Set-up.exe. That is what I have to run to get it working.

There are two sub-folders under that, App and Data. The executable lightroom.exe is in ...\Adobe Lightroom\App\Lr\

This is what I tried running as admin.

Since I have to reinstall each time, I can't use the Nik Collection on my photos.

What do I do?

[F. McLion]

Please try the following steps:

• Remove LR completely. Also remove the folders you posted (..Files (x86)..Lightroom, SL store ...).
• Reboot
• Download the 6.0 installer from here: Download Photoshop Lightroom
• Run the installer as admin (right click, run as ...)
• Reboot
• Download the 6.10 upgrade from here: Download Photoshop Lightroom
• Run the 6.10 upgrade installer as admin (right click, run as ...)
• Reboot

Post back your results.

[michaelv98654497]

These steps did not work at all. I have the LR install on a CD. These instructions are for the CC version. I'll try the other instructions and get back to you.

[F. McLion]

The CC version and the standalone are the exact same program with the very same installers. The only difference is how you login and activate it - one can even switch the mode without re-installing.

The disk contains the 6.0 / 2015.0 installer which is the same you can download. You need to update to the latest version separately since there is no installer which directly installs the latest version - it's always the base installer and a cumulative upgrade.

[michaelv98654497]

I deleted everything I could find about LR and re-booted. I downloaded the CC LR trial. Once that was completed, I attempted to license that install with the product key on my CD. It told me I had an invalid key.

I've also copied the disc contents to my computer and run the install as admin. This time I got a blank licensing popup that kept redisplaying and never launching the application.

At this point, I don't know what else to do. I'm beginning to think I might have been swindled and sold a bootleg copy. (It was an eBay purchase). Is there a way to verify this is a legitimate copy of LR?

[F. McLion]

Does the serial you have start with 1160 and consists of numbers only? DO NOT post it here.

[F. McLion]

You can always download the software, you don't need the CD for this purpose.

All you need to have is a valid serial number or redemption key to get one.

[michaelv98654497]

The key does start with 1160 and it is all numbers. Like I said, I'm starting to think that is a bootleg.

[F. McLion]

The key does start with 1160 and it is all numbers.

Then it looks like a LR serial number - PM the serial to Melissa axmelissarios1, she's possibly able to verify it. She'll also receive a note of this post automatically.

Like I said, I'm starting to think that is a bootleg.

The CD is a 'don't care' if you download the software from the link posted.

[axmelissarios1 · Accepted solution]

Hi michaelv98654497​,

I've just messaged you confirming that the serial number you provided to me is not valid, barring any typos in the number. I would suggest contacting the organization from whom you purchased Lightroom 6 and to ask for a return.  If you would prefer to purchase Lightroom 6, locally, then I would recommend you do so from an Adobe authorized reseller.  The reseller finder can be found at https://adobedealreg.secure.force.com/PartnerSearch?lang=en.

Thanks,

Melissa

[axmelissarios1]

Hi michaelv98654497​,

If the above steps don't work, you can also check this Error 16 help document: Configuration error in Adobe Creative Cloud​. It has some steps to help resolve the error.

Please let us know if either reply helped you resolve the issue by marking a reply as the correct answer. If you're still having trouble after following steps in both replies, please let us know what you've tried and what went wrong.

Thanks,

Melissa