Help! "Lightroom has stopped working" error. What should I do next?

[pegf76836549]

I  just purchased Adobe Photoshop Lightroom 6 (disk).  I installed it.  Now I go to open it and I get "Lightroom has stopped working.  Windows will close the program and notify you if a solution is found."  I haven't even been able to open the program.  I have Windows 10 which it says is compatible.  I have 332 GB of space available. 

[F. McLion · Accepted solution]

Please update to the latest version 6.10.

Run the update from LR's help menu, the CC desktop app or download from here: Download Photoshop Lightroom

Keep your Lightroom version up to date

[Fizzelle]

This has only started to crash immediately after the latest update of Win 10 (creator's update). It ran fine before then. I have the LR 6.10 standalone, all drivers etc properly updated and installed. The only change to my system is the WIN 10 update today.

Is anyone else experiencing this?

[F. McLion]

I'm working with the latest Creator's update as well - no issues so far.

You said that you installed from disk - this is LR6.0. Did it automatically update to 6.10 and did you verify it in the Help menu of LR?

Does it crash also if your run LR after a Windows reboot (not shut down and start)?

What if you run it as Administrator?

[jk1955]

Do you have an Nvidia video card?  The latest drivers will cause a crash when you enter the development module.  Open with another catalog and turn off the video card in the preferences|performance tab.  At least, that worked for me.

[Fizzelle]

Well that's a surprise. Nvidia said I needed to update the drivers (SLI 980ti cards) to get ready for Win 10 Creator';s update, and so I did. And the first program I ran was Lightroom!

So disabling GPU rendering has completely fixed my problem of crashing in the Develop module.

Very many thanks.

Chris

[kathyb72859644]

Thanks for the suggestion - disabled the driver and now working fine.

[Schwabcpa]

I had to rollback AMD Radeon (TM) R9 360 driver update from April 10, 2017 to February 10, 2017.  LR6.10 is back in business.  Machine has an i7 processor with 16G.

[pegf76836549]

I wasn't able to get into LR help, but I used the Download Photoshop LR link and got it updated.  Now I'm getting into it.  Thank you for all of your help.