Can't import mp4 files into After Effects

[JavaDude]

I try to import mp4 files to After Effects, but only images will import.  It doesn't give me an error message or anything, just simply ignores the video files.  I am using After Effects CS2. 

[Mylenium · Accepted solution]

Well...

I am using After Effects CS2.

Forget it. Those old versions cannot import these modern formats. Back then this was all handled through Quicktime.

Mylenium

[JavaDude]

Awe, okay. 

Thanks!

[sunderlandgreen201503]

You can use the free Adobe Media Encoder to convert the unsupported MP4 files to After Effects CC supported file formats.

[psiclopse]

Transcoding is not a very professional option.  Generation loss is a thing.

[Alex5EAF]

Hi

I had a similar problem yesterday..

When trying to drag the mp4 folder into the after effects project window in the app a little cross would appear showing I couldn't complete the action. 

 If I clicked on the menu running across the top of the screen and imported the media that way selecting the files it loaded into the project menu absolutely fine. 

Hope this helps.

[psiclopse]

Reverting one version of Premiere, After Effects, AND Media Encoder worked for me.  Then I restarted my computer, and it worked.